IT/Training&Support/Aug21 - IT Training & Support Specialist

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Posted: 13/08/2021 15:09
Start Date: Not Available
Salary: Competitive
Location: Lewes
Level: Support Staff
Deadline: 26/10/2021 23:59
Hours: 37.50
Benefits: Competitive
Job Type: PERM

IT APPLICATION SUPPORT & TRAINING SPECIALIST

Lewes/home working

Monday I Friday, 9am – 5.30pm

Do you want to work for an award winning, supportive law firm that is focussed on promoting individual growth?  This could be the perfect next step in your career.

Are you enthusiastic and flexible with previous experience in an IT training and support role?  Do you have a willingness to learn new skills and new ways of working? 

An exciting opportunity has arisen for an IT Training & Support Specialist to join our IT team to provide legal application support. It does not include IT infrastructure work. The position will be based in Lewes with travel to other offices when required.

We are looking for a confident communicator who has extensive knowledge of Microsoft Office, including Word and Outlook and Excel and with a good understanding of MS Sharepoint and ideally MS Dynamics CRM and MS SQL Server. A knowledge of Peppermint’s legal case management software and development tools is desirable.

You will work collaboratively with colleagues to resolve IT application support calls, investigate any faults in applications and provide support to all users, as well as delivering induction training for new starters and update training for existing users.

Why choose Mayo Wynne Baxter?

It is exceptionally important to us that we have the best people in place to provide an outstanding service to our clients and, whether in a client-facing role or not, we recognise that everyone contributes to our business success.

From day one of new recruits joining us, we invest time in training and development with a comprehensive introduction to our business over the first few days.  The nicest feedback we get from our new employees is how friendly everyone is and how welcomed they have felt.  We endeavour to focus on our employees’ individual strengths. By understanding an employee’s true strengths, we help them to work productively and excel in their role.

We recognise the importance of a healthy work life balance, supported by our benefits package which includes:

  • 28 including bank holidays per annum *rising by 1 day each year for 5 years to 33 days
  • Extra day off for your birthday
  • Contributory Pension Scheme
  • Employee Apprenticeship scheme
  • Legal Service Benefits
  • Social Events
  • Referral Incentives
  • Rewards Discount page
  • Healthcare cash plan

MWB encourage people from all backgrounds to apply to join our team.  We seek to engage a diverse workforce, focusing on inclusivity and fair treatment for all.  We oppose all forms of discrimination and promote equality of opportunity in everything we do. 

We can make reasonable adjustments for applicants and employees with a disability so please let us know about any specific needs and requirements you have.

Job Purpose

Mayo Wynne Baxter uses a wide range of different IT applications to help deliver its services. The purpose of this role is to provide support to colleagues in the day to day use of these applications either by fault finding and fixing or advising in the most effective ways of using the applications to meet the company’s objectives.

Additionally, the post will deliver some induction and refresher training as cover for the IT Training Specialist to ensure applications are used in a productive and consistent way across the company.

Tasks and Responsibilities

Application Support

  1. Work collaboratively with colleagues to ensure first line support calls are prioritised and resolved as quickly as possible.
  2. Investigate and resolve faults in applications, including reporting faults to and liaising with supplier helpdesks as required.
  3. Provide support to users on all aspects of IT including liaison with any suppliers to assist users achieve resolution of support calls.
  4. Travel to sites to provide support and gather feedback from users on applications and support.

Training

  1. Deliver induction and refresher training in the agreed use of applications as cover for the IT Training Specialist.

Application Development

  1. Work with the IT support team to prioritise beneficial changes to applications identified during training to help drive efficiency and consistent application usage.
  2. Assist the IT support team to make customisations to the company CRM system to enhance usability and reduce support overhead.

General

  1. Ensuring the confidentiality and security of the firm’s and clients’ documentation and information
  2. Training new staff and cover staff in any of the above tasks and duties
  3. To provide support to colleagues as required
  4. To attend any internal or external courses and events as required and overall to have a responsibility towards self-development

This job description is not exhaustive and you may be asked to undertake any other duties that may within reason be required from time to time.

Mayo Wynne Baxter retains the right within reason to vary this job description in light of business developments at any time in the future.

Person Specification

 

Essential

Desirable

 

Aptitude & Personal Skills

 

 

Demonstrates a flexible attitude when performing all aspects of the role

*

 

 

Demonstrates a willingness and aptitude to learn new skills and ways of working

*

 

Demonstrates a recognition of the importance of working as part of a team

*

 

 

Demonstrates an ability consistently to exceed expectations to ensure that the highest standards of service to others, inside or outside the firm, are achieved

*

 

 

Demonstrates compliance with regulatory obligations

 

*

 

 

Demonstrates the ability to contribute to ways of improving how the firm processes work and/or delivers a service

 

*

 

 

Demonstrates the ability to contribute to a positive and supportive environment for people working in the firm (and for clients where appropriate)

*

 

 

Experience & Technical Skills

 

 

Demonstrates the capability to perform the role set out in the Job Description

*

 

 

Experience of administrative work within an office environment

 

*

 

 

Experience of Microsoft Office suite including Word and Outlook

 

*

 

 

Experience of Microsoft Excel

 

 

*

 

Able to communicate clearly in person and in writing

 

*

 

 

High degree of efficiency, accuracy and organisation in carrying out tasks

*

 

 

Knowledge & Qualifications

 

 

Good written English, especially spelling, grammar and punctuation

*

 

 

Good standard of secondary education including GCSE English and Maths at Level 5/Grade C and above

 

*

 

An understanding of MS Sharepoint and ideally MS Dynamics CRM as well as MS SQL Server

*

 

 

Logical approach to trouble-shooting and problem-solving

*

 

 

Experience of working in a legal environment and familiarity with legal processes and regulations

*

 

 

Ability to learn MWB’s systems and administrative procedures

 

*

 

Ability to learn data protection legislation and requirements

*

 

 

 



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