NMLT05082019 - Team Leader (Events)

Apply Now  Print

Posted: 06/08/2019 08:15
Start Date: Not Available
Salary: £9,298.44 per annum
Location: Various
Level: Front of house
Deadline: 23/08/2019 12:00
Hours: 20
Benefits: Company Pension Scheme, Travel Loan Scheme, Employee Assistance Programme
Job Type: Established [A]

National Museums Liverpool are seeking a Team Leader to join their Events team.

Purpose of the Role:

To assist the Events Duty Manager in leading the Events team to deliver an exceptionally high events standard, with an emphasis on friendly, efficient customer service, to create a warm and welcoming atmosphere for all clients and guests.

To supervise, train and motivate others, with the key aim of retaining and attracting new customers to all National Museums Liverpool venues for future events

Main Duties:


  • Assist with the management of the front of house operation during the shift.
  • Maintain a high standard of customer service and customer management at all times.
  • Be accountable for all cash management issues during the shift, including opening and closing procedures in the manager’s absence 
  • Ensure that the team know their targets for the day and are focused on achieving them.
  • Ensure that the team delivers customer service excellence to every customer that interacts with NMLT.
  • Ensure efficient delivery of the operation continues in the absence of the operations manager.

Products and Services

  • Demonstrate a passion for products and services maintaining a high level of product knowledge.
  • Ensure that displays are well stocked during the shift and visually merchandised in line with company standards.
  • Participate in stock counts, assisting with staff supervision. 
  • Follow company procedures for recording of stock deliveries, transfers and wastage, ensuring that the EPoS inventory system is accurate and up to date.
  • Share staff and customer feedback on products with the Duty Manager.
  • Ensure that all legal requirements in relation to the display and sale of products are adhered to at all times.


  • Ensure that staff are motivated during the shift in order to achieve maximum productivity.
  • Manage the performance of staff on duty and report issues relating to conduct, attendance, punctuality and appearance to the operations manager.
  • Observe company procedures for reporting sickness and work with the management team to minimise sickness absence.
  • Ensure that staff on duty comply with company policies and procedures particularly relating to cash handling and Health and Safety including emergency evacuation.


  • Ensure that a high standard of housekeeping and hygiene is maintained, front of house, on the shop floor, in cafes and restaurants, behind counters, in offices storage areas and stockrooms.
  • Monitor and manage all maintenance issues during the shift ensuring that broken lights, temperature issues, water supply, equipment, fixtures and fittings are reported to the Duty Manager.
  • Be alert to the possibility of the internal and external theft of cash, keys, stock and equipment and ensure staff observe company security procedures.
  • Being fully conversant with the terms and conditions attached to the premises operating licenses and current regulations and legislation to ensure they are adhered to by visitors/clients/guests.


  • Uphold and protect the company’s image and reputation at all times.
  • Demonstrate good communication and interpersonal skills when interacting with suppliers, Trading team members, NML staff members and other internal customers.
  • Complete all the tasks as assigned by the Duty Manager to meet the agreed deadline.
  • Undertake such training and attendance on courses and seminars which will assist in the development of skills which are relevant to the department.
  • Undertake any other duties as may be required from time to time.
  • Show the highest integrity and confidentiality in the pursuance of these duties.
  • Adhere to and promote NML’s Equality and Diversity, Safeguarding Vulnerable Children and Adults and Child Protection policies. Monitor and update the NML Diversity Action plan.
  • At all times display the upmost respect, tolerance and courtesy to the diverse richness of colleagues and visitors.
  • To adhere to NML's Health & Safety Policies and Procedures, and make a contribution to the continuance of a sound health and safety culture within the department, particularly in relation to Manual Handling.
  • Carry out any reasonable instruction given by Company through the management structure.

The details contained in this job description reflect the content of this job at the date of being prepared.  It is however possible that over time the nature of the job will change.  Consequently NML Trading Ltd will expect to revise this job description from time to time and will consult with the post holder at the appropriate time




  • 5 GCSEs at C or above or equivalent- desirable
  • Customer Service NVQ Level III. - desirable
  • Customer Service NVQ Level II. - desirable
  • Level 2 Food Hygiene Certificate - desirable
  • A relevant professional qualification in Hospitality and Catering- desirable


  • Assisting the management with all aspects of the events operation in a fast paced- environment, including set up and de-rig, cash management and stock security.- essential
  • Taking responsibility for managing a shift in the manager’s absence including set up and de-rig, cash management and stock security. - essential
  • Taking responsibility for being the main point of contact for external clients in the manager’s absence. - essential
  • Ensuring that the team are aware of the sales targets and are focused on achieving them through actively upselling. - essential
  • Ensuring that the team delivers customer service excellence. - essential
  • Assist in the management of staff performance on duty. - essential
  • Assist in the completion of event paperwork relating to event logistics, sales performance and staff including the completion of starter and leaver paperwork, payroll information and sickness absence. - essential
  • Team leader management of large scale meeting and events, conference and banqueting. - desirable
  • Working collaboratively with managers from other divisions of the business. - desirable
  • Cash handling experience- desirable
  • Understanding of health and safety, security regulations and procedures and risk assessments. – essential


  • Ability to ensure the smooth running of the operation in the manager’s absence even when under pressure. - essential
  • Ability to help manage and motivate a team- essential
  • Meticulous attention to detail- essential
  • Commitment to excellent customer care. - essential
  • Flexibility and a proactive approach to problem solving. - essential
  • Ability to work as part of a team or on own initiative. - essential
  • Excellent written and oral communication skills. - essential
  • Excellent product knowledge. - essential
  • Ability to forward plan, prioritise and multi task- essential
  • Possess a high level of motivation and enthusiasm.  - essential
  • Ability to recognise areas of self-development and be pro-active in seeking assistance. - essential
  • Good IT skills, including word processing, spreadsheets and e-mail- essential


If you believe you have the skills and necessary experience, please apply by clicking 'Apply Now' below.

Closing date for receipt of CVs and Cover Letters is Friday 23rd August 2019 at 12 midday          

We may remove the advert prior to the closing date, if we have received a high volume of applications. Please apply as soon as possible to avoid any disappointment.

Apply Now  Print

Jobs    Home