1942 - All Day Housekeeper (Weekend)

Posted: 08/10/2019 14:22
Start Date: Not Available
Salary: £17,363 pro rata
Location: Various
Level: Front of house
Deadline: 28/10/2019 12:00
Hours: 14.8
Benefits: Employee Assistant Programme, Child Care Voucher; Civil Service Pension Scheme
Job Type: Permanent [A]


Fixed term and permanent postions available.

NML reserves the right to withdraw this vacancy once we have received a sufficient number of applications. We expect to hold a first round of interiews towards the end of week commencing 14th October. We would encourage you to submit your application promptly to avoid disappointment.


National Museums Liverpool (NML) is one of the world’s great museum organisations. We hold in trust and safeguard some of the world’s most important museum collections, which are universal in their range.

NML currently comprises eight museums: International Slavery Museum, Lady Lever Art Gallery, Merseyside Maritime Museum, Museum of Liverpool, Sudley House, UK Border Agency National Museum, Walker Art Gallery, and World Museum Liverpool.

Our Vision for Education and Visitor Services

We aim to deliver a high quality, positive and rewarding museum experience that will encourage children, young people and adults to gain the knowledge and skills they need to develop their educational attainment, cultural awareness and life chances.

To achieve this we recognise that we have a major part to play in understanding the needs of our local schools, communities and visitors. Our success will be demonstrated through the delivery of an excellent and seamless visitor experience that enables high levels of participation, national collaboration and international partnership. 

Core Activities 

Reporting to the Assistant Visitor Services Manager you will:

  • Work closely with colleagues across NML to ensure a seamless experience and consistent standards are delivered for all visitors to NML.
  • Work as part of the cleaning and wider Visitor Services team to provide a high standard of cleaning across the estate of National Museums Liverpool.
  • Maintain washroom area including the cleaning of toilets, urinals, sinks etc, as well as replenishing bathroom supplies.
  • Maintain gallery and public circulation areas, including hard floor and carpet cleaning, cleaning display cases and other surfaces.
  • Maintain non-public areas, including office spaces, bathrooms, kitchens and workshops as required.
  • Take part in programmed deep/intensive cleans of the above areas as per the scheduled programme
  • Actively ensure that areas of work are clean and presentable to visitors at all times. Ensure that any information i.e. leaflets, guides, brochures etc in your area of work are stocked, relevant and date correct.
  • Enhance the visitor experience by providing an enjoyable safe, secure and comfortable environment. Observe safe working practises, complying with NML’s Health and Safety policy for both personal safety and the safety of visitors. This includes the use of electrical equipment, COSHH, signage and personal protective equipment.
  • Ensure the security of all premises preventing loss and damage to collection items.
  • Provide the highest possible standards of welcome and customer care to visitors at all times across NML by actively engaging, providing assistance, general information and basic details of exhibits.

Additional Duties

As required you will also

  • Provide operational assistance in support of other departments across the NML estate including NML Trading as required.
  • Support for out of hours activities such as functions, private views and other events as required.
  • Actively support volunteers and work placements within NML.
  • Assisting in the evacuation of visitors and staff from National Museums Liverpool buildings in an emergency or exercise situations.
  • Undertake such training and attendance on courses and seminars which will assist in the development of skills which are relevant to the department, including first aid training.
  • Undertake any other duties as may be required from time to time.
  • Show the highest integrity and confidentiality in the pursuance of these duties.
  • Adhere to and promote NML’s Equality and Diversity, Safeguarding Vulnerable Children and Adults and Child Protection policies. Monitor and update the NML Diversity Action plan. At all times display the upmost respect, tolerance and courtesy to the diverse richness of colleagues and visitors.

The details contained in this job description reflect the content of this job at the date of being prepared.  It is however possible that over time the nature of the job will change.  Consequently National Museums Liverpool will expect to revise this job description from time to time and will consult with the post holder at the appropriate time.


Employee Specification

    Essential Desirable
Experience Previous experience of working within a customer care environment E  
  Experience of domestic or industrial cleaning E  
  Experience of working with the public E  
  Experience of working as part of a team E  
  Experience of working with a range of cleaning equipment E  
  Experience of working in a museum.   D
Knowledge and Skills Knowledge and understanding of Health & Safety practise including COSHH, use of PPE, electrical safety E  
  Excellent oral communication skills and an ability to interact positively with visitors and colleagues E  
  Professional, courteous and friendly manner E  
  Ability to work well in a team environment E  
  Self-motivated E  
  Able to work each weekend and flexibly three days during the week E  
  Able to work flexibly between 07:00 and 19:00   D
  Able to work evening functions and special events E  
  Demonstrable commitment to and understanding of equality and diversity and social inclusion E