1809 - Visitor Assistant (Terracotta Warriors)

This vacancy has now expired  Print

Posted: 05/03/2018 15:27
Start Date: Not Available
Salary: £16,302
Location: World Museum
Level: Front of house
Deadline: 17/05/2018 12:00
Hours: Various
Benefits: Company Pension Scheme, Employee Assistance Programme, Travel Loan and Childcare Voucher Scheme
Job Type: Fixed Term [F]

An exciting opportunity has become available at National Museums Liverpool for Visitor Assistants within Education and Visitor Services.  The successful candidates join the team delivering the front of house operations at World Museum during the ‘First Emperor: China’s Terracotta Warriors’ exhibition currently taking place at the World Museum.

All roles will all be fixed term to 31 October 2018.

The successful candidates will be responsible for delivering exceptional customer care to our visitors. Enthusiasm, adaptability, excellent communication skills and the ability to work under pressure will be just some of the attributes you will need to be successful in this role.

All employees have the responsibility to develop NML’s commitment to Equality and Diversity and promote non-discriminatory practices in all aspects of work undertaken.

To apply:

If you believe you have the skills and experience necessary please apply by clicking 'Apply Now' and follow the instructions.

As a number of differents contracts are available, please specify the number of hours per week for which you would like to be considered. We are a seven day operation and all post-holders may be required to work some weekends.

Jobs with National Museums Liverpool are always sought after and we recieve a large number of applications for our roles. NML reserves the right to withdraw this vacancy once we have received a sufficient number of applications and we would encourage you to submit your application promptly to avoid disappointment.

Job Description


National Museums Liverpool (NML) is one of the world’s great museum organisations. We hold in trust and safeguard some of the world’s most important museum collections, which are universal in their range.

NML currently comprises eight museums: International Slavery Museum, Lady Lever Art Gallery, Merseyside Maritime Museum, Museum of Liverpool, Sudley House, UK Border Agency National Museum, Walker Art Gallery, and World Museum.

Our Vision for Education and Visitor Services

We aim to deliver a high quality, positive and rewarding museum experience that will encourage children, young people and adults to gain the knowledge and skills they need to develop their educational attainment, cultural awareness and life chances.

To achieve this we recognise that we have a major part to play in understanding the needs of our local schools, communities and visitors. Our success will be demonstrated through the delivery of an excellent and seamless visitor experience that enables high levels of participation, national collaboration and international partnership. 

Core Activities 

Reporting to the Assistant Visitor Services Manager, you will:

  • Provide the highest possible standards of interaction with visitors at all times, by actively engaging, providing assistance and information.
  • Assisting visitors with orientation and providing basic details of exhibits.
  • Ensure the security of all premises, preventing loss and damage to collection items.
  • Enhance the visitor experience by providing an enjoyable safe, secure and comfortable environment.
  • Undertake inspections of areas prior to and during public opening hours so as to ensure the safety, comfort and security of visitors, colleagues, collections and premises.
  • Actively ensure that areas of work are clean and presentable to visitors at all times. Ensure that any information i.e. leaflets, guides, brochures etc. are stocked, relevant and date correct.
  • Assist with light housekeeping duties, e.g. glass cleaning, litter picking etc.
  • Observe safe working practises, complying with NML’s Health and Safety policy for both personal safety and the safety of visitors. This includes the use of electrical equipment, COSHH, signage and personal protective equipment.
  • Undergo training in all aspects of maintaining the safety and security of personnel, collections and premises, and adhering to NML’s security and safety procedures at all times.
  • Assist in the evacuation of visitors and staff from National Museums Liverpool buildings in an emergency or exercise situations.
  • Operating essential communications technology, such as radios, public address systems and simple switchboards.
  • Operate equipment to ensure safety, comfort and security of visitors, colleagues, collections and premises.
  • Providing a means of access control, through the operation of ticket scanning equipment.
  • Undergo till and sales training to assist with in-venue ticket and guide sales.
  • Actively encourage voluntary donations from visitors.
  • Work closely with colleagues across NML and Commercial Operations, to ensure a seamless experience and that consistently excellent standards are delivered for all visitors to NML.
  • Provide support for out-of-hours activities, such as extended venue opening hours, functions, private views and other events, as required.
  • Actively support volunteers and work placements within NML.
  • Wear the NML uniform, adhering to organisational guidelines, at all times.
  • Provide portering, housekeeping and work party duties in support of visitors and other departments across the NML estate, including Commercial Operations, as required.
  • Undertake such training and attendance on courses and seminars which will assist in the development of skills which are relevant to the department. This will include manual handling and first aid training.
  • Undertake any other duties as may be required from time to time.
  • Show the highest integrity and confidentiality in the pursuance of these duties.
  • Represent NML positively at all times.
  • All employees have the responsibility to develop NML’s commitment to Equality and Diversity and promote non-discriminatory practices in all aspects of work undertaken.
  • At all times display the upmost respect, understanding and courtesy to the diverse richness of colleagues and visitors.
  • To adhere to NML's Health & Safety Policies and Procedures, and make a contribution to the continuance of a sound health and safety culture within the department.

The details contained in this job description reflect the content of this job at the date of being prepared.  It is however possible that over time the nature of the job will change.  Consequently National Museums Liverpool will expect to revise this job description from time to time and will consult with the post holder at the appropriate time.

Employee Specification



Criteria (E = Essential, D = Desirable)


Previous experience of working within a visitor/customer care environment. - E

Experience of working in a museum. - D

Experience of working in a security-related role - D

Knowledge and Skills

Excellent oral communication skills and an ability to interact positively with visitors and colleagues at all times. - E

Warm, welcoming, courteous and friendly manner. - E

Flexible, adaptable approach and an ability to work with others. - E

Ability to remain calm and professional at all times. - E

Ability to use one’s initiative in a range of circumstances, whilst adhering to NML protocols. - E

Reliable and shows demonstrable commitment to the role and to NML. - E

Able to work evening functions and special events. - E

Demonstrable commitment to and understanding of equality and diversity and social inclusion. - E

Appreciation and understanding of different societies and cultural awareness. - E

Ability to speak more than one language (especially Mandarin Chinese and/or Cantonese). - D

Ability to work at short notice – including weekends and bank holidays. - D


Authentic interest in Chinese society, culture and history. - D

First aid trained or willingness to work towards this accreditation. - E


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