NMLT01102018 - Retail and Ticketing Assistant

This vacancy has now expired  Print

Posted: 01/10/2018 15:21
Start Date: Not Available
Salary: £8.06 per hour
Location: World Museum
Level: Front of house
Deadline: 15/10/2018 12:00
Hours: Various
Benefits: Pension, Childcare Voucher Scheme, Travel Loan Scheme, Employee Assistance Programme
Job Type: Fixed Term [F]

Retail and Ticketing Assistant

1x 5 hours per week - fixed term until 31 August 2019

1x 25 hours per week- fixed term until 31 August 2019                                                                                             

An exciting opportunity has become available at National Museums Liverpool Trading Ltd for Retail and Ticketing Assistants within the Commercial Enterprises team.  The successful candidates will be part of the team who will deliver the box office and retail operations at National Museums Liverpool.

The successful candidates will be responsible for delivering exceptional customer care to visitors in a fast paced sales environment.  They will ensure the highest standards of accuracy in all bookings and transactions and will demonstrate excellent attention to detail in all processes and procedure.

Excellent verbal (both face to face and by telephone) and written communication will be essential.

Enthusiasm, adaptability, excellent communication skills and the ability to work under pressure will be just some of the attributes you will need to be successful in this role. 

To apply:

If you believe you have the skills and experience necessary please apply by clicking 'Apply Now' and include your CV and a covering letter describing how your skills and experience make you suitable for this role.  

The closing date for receipt of applications is on Monday 15th October 2018 at 12 noon.

We may remove the advert prior to the closing date, if we have received a high volume of applications. Please apply as soon as possible to avoid any disappointment.


 


Job Description

Purpose of the Role:

To assist with booking and selling tickets to visitors both face to face and by telephone.

To maximise sales of associated retail merchandise demonstrating excellent product knowledge and selling skills.

To provide exceptional customer service and enhance the visitor experience.

Main Duties:

Performance

  • To competently and efficiently process bookings and ticket sales through the system maintaining service excellence both face to face with customers and by telephone.
  • To demonstrate excellent standards of verbal and written communication.
  • To be a confident PC and till operator.
  • To be able to work in a fast paced sales environment.
  • To be familiar with the steps to a successful sale and be able to demonstrate them.
  • To create selling opportunities and make link sales when appropriate.
  • To comply with till procedures.
  • To maintain a high level of customer service at all times.
  • To make customers feel valued and welcome.
  • To encourage people to return.
  • To be aware of company policy on returns, exchanges and complaints.        

Product and Services

  • To demonstrate knowledge and understanding of the pricing structure for exhibition tickets.
  • To upsell NML’s membership scheme and its features and benefits.    
  • To demonstrate a passion for products and possess a high level of product knowledge, including stock availability, product care and materials.
  • To be prepared to promote the features and benefits of products to customers.
  • To demonstrate a flair for visual merchandising and stock shelves as required.
  • To participate in stock counts.
  • To comply with procedures for stock deliveries, transfers and write offs.

Premises

  • To be alert to the possibility of theft of cash, keys and merchandise.
  • To be aware of the company’s procedure on the apprehension of shop lifters.
  • To comply with the company’s cash handling procedures.        
  • To ensure that a high standard of housekeeping is maintained, on the shop floor, behind counters, in office and stockroom.
  • To inform the manager of any faulty fixtures and fittings and remove them from the public area.

Company

  • Uphold and protect the company’s image and reputation at all times.
  • To dress in keeping with the company’s uniform guidelines and maintain high standards of personal appearance and hygiene.
  • Demonstrate good communication and interpersonal skills when interacting with suppliers, Trading team members and other internal customers.
  • Complete all the tasks as assigned by the Team Leader.
  • Undertake such training and attendance on courses and seminars which will assist in the development of skills which are relevant to the department.
  • Undertake duties in other areas of the business as may be required from time to time.
  • Show the highest integrity and confidentiality in the pursuance of these duties.
  •  Adhere to and promote NML’s Equality and Diversity, Safeguarding Vulnerable Children and Adults and Child Protection policies. Monitor and update the NML Diversity Action plan.
  • At all times display the upmost respect, tolerance and courtesy to the diverse richness of colleagues and visitors.
  • To adhere to NML's Health & Safety Policies and Procedures, and make a contribution to the continuance of a sound health and safety culture within the department, particularly in relation to Manual Handling.
  • Carry out any reasonable instruction given by Company through the management structure.

The details contained in this job description reflect the content of this job at the date of being prepared.  It is however possible that over time the nature of the job will change.  Consequently NML Trading Ltd will expect to revise this job description from time to time and will consult with the post holder at the appropriate time

 

PERSON SPECIFICATION

POST:  Retail Sales Assistant

Key:       A – Application        I – Interview         AS – Assessment

QUALIFICATIONS

  • 4 GCSEs or equivalent including English Language and Maths.
  • NVQ in Retail / Customer Service or equivalent.

E

D

A

A

EXPERIENCE

  • Strong experience of working in a fast paced retail or ticket sales environment.
  • Cash handling and shop security.
  • Providing customer care excellence.
  • Visual merchandising and display.

 

 

E

E

E

D

 

 

 

A/I

A/I

A/I

A/I

 

KNOWLEDGE/SKILLS/ABILITIES

  • Ability to work towards daily and weekly sales targets.
  • Excellent product knowledge.
  • Ability to work as part of a team and on own initiative.
  • Excellent communication skills.
  • Motivated to get results and deliver to the best of their ability.
  • Friendly outgoing personality.
  • Quick learner who is willing to be flexible.
  • Able to stay calm under pressure and demonstrate resilience.
  • Seizes the initiative and demonstrates an energetic pursuit of business goals, encouraging others to do likewise.

 

 

 

E

E

E

E

E

E

E

E

E

 

A/I

A/I

A/I

A/I

A/I

A/I

A/I

A/I

A/I



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