011020182 - Team Leader (Retail)

This vacancy has now expired  Print

Posted: 01/10/2018 15:28
Start Date: Not Available
Salary: £17,711.31 per annum
Location: Merseyside Maritime Museum
Level: Front of house
Deadline: 15/10/2018 12:00
Hours: 40
Benefits: Pension, Childcare Voucher Scheme, Travel Loan Scheme, Employee Assistance Programme
Job Type: Fixed Term [F]

Basis: Fixed Term until 31st August 2019

An exciting opportunity has become available at National Museums Liverpool Trading Ltd for a Retail Team Leader position. The successful candidate will assist the Retail Duty Manager with all aspects of the day to day retail operation. 

The successful candidate will be responsible for supervising and motivating the team to drive sales and meet targets while delivering the highest standard of customer care to visitors and therefore applicants must have experience within a customer facing environment.

This is a highly visible and diverse role and the successful candidate will be an integral member of the team reporting to the Retail Duty Manager and working collaboratively with other departments to deliver a seamless customer service experience.

Professionalism, enthusiasm, adaptability, excellent communication skills and the ability to work under pressure to tight deadlines will be just some of the attributes you will need to be successful in this role.

If you have experience within a retail or customer facing environment and a passion for customer service then we would love to hear from you.

To apply:

If you believe you have the skills and experience necessary please apply by clicking 'Apply Now' and include your CV and a covering letter describing how your skills and experience make you suitable for this role.

The closing date for receipt of applications is 12pm on Monday 15th October 2018.

We may remove the advert prior to the closing date, if we have received high volume of applications. Please apply as soon as possible to avoid any disappointment.


Job Description

Purpose of the Role:

To assist the Duty Manager to manage and motivate the retail team to drive sales to meet targets. To ensure that the highest standard of customer care is delivered to NML visitors. To be responsible for managing all aspects of the retail operation at a venue in the absence of a manager. To undertake tasks as assigned by the Duty Manager.

Main Duties:

Performance

  • Assist with the management of the front of house operation during the shift.
  • Maintain a high standard of customer service and customer management at all times.
  • Be accountable for all cash management issues during the shift, including opening and closing procedures in the manager’s absence.
  • Ensure that the team know their targets for the day and are focused on achieving them.

  • Ensure that the team delivers customer service excellence to every customer that interacts with NMLT.

  • Ensure efficient delivery of the operation continues in the absence of the duty manager.

Products and Services

  • Demonstrate a passion for products and services maintaining a high level of product knowledge.

  • Ensure that displays are well stocked during the shift and visually merchandised in line with company standards.

  • Participate in stock counts, assisting with staff supervision.

  • Follow company procedures for recording of stock deliveries, transfers and wastage, ensuring that the EPoS inventory system is accurate and up to date.

  • Share staff and customer feedback on products with the Duty Manager.

  • Ensure that all legal requirements in relation to the display and sale of products are adhered to at all times.

People

  • Ensure that staff are motivated during the shift in order to achieve maximum productivity.

  • Manage the performance of staff on duty and report issues relating to conduct, attendance, punctuality and appearance to the Duty Manager.

  • Observe company procedures for reporting sickness and work with the management team to minimise sickness absence.

  • Ensure that staff on duty comply with company policies and procedures particularly relating to cash handling and Health and Safety including emergency evacuation.

Premises

  • Ensure that a high standard of housekeeping and hygiene is maintained, front of house, on the shop floor, in cafes and restaurants, behind counters, in offices storage areas and stockrooms.

  • Monitor and manage all maintenance issues during the shift ensuring that broken lights, temperature issues, water supply, equipment, fixtures and fittings are reported to the Duty Manager.

  • Be alert to the possibility of the internal and external theft of cash, keys, stock and equipment and ensure staff observe company security procedures.

  • Being fully conversant with the terms and conditions attached to the premises operating licenses and current regulations and legislation to ensure they are adhered to by visitors/clients/guests.

Company

  • Uphold and protect the company’s image and reputation at all times.

  • Demonstrate good communication and interpersonal skills when interacting with suppliers, Trading team members, NML staff members and other internal customers.

  • Complete all the tasks as assigned by the Duty Manager to meet the agreed deadline.

  • Undertake such training and attendance on courses and seminars which will assist in the development of skills which are relevant to the department.

  • Undertake any other duties as may be required from time to time.

  • Show the highest integrity and confidentiality in the pursuance of these duties.

  • Adhere to and promote NML’s Equality and Diversity, Safeguarding Vulnerable Children and Adults and Child Protection policies. Monitor and update the NML Diversity Action plan.

  • At all times display the upmost respect, tolerance and courtesy to the diverse richness of colleagues and visitors.

  • To adhere to NML's Health & Safety Policies and Procedures, and make a contribution to the continuance of a sound health and safety culture within the department, particularly in relation to Manual Handling.

  • Carry out any reasonable instruction given by Company through the management structure.

The details contained in this job description reflect the content of this job at the date of being prepared.  It is however possible that over time the nature of the job will change.  Consequently NML Trading Ltd will expect to revise this job description from time to time and will consult with the post holder at the appropriate time


PERSON SPECIFICATION

POST:  Retail Team Leader

Key:       A – Application        I – Interview         AS – Assessment

QUALIFICATIONS

  • 5 GCSEs at C or above or equivalent

 

D

 

A

  • Retail or Customer Service NVQ Level III.

D

A

  • Retail or Customer Service NVQ Level II.

D

A

EXPERIENCE

  • Assisting with the management of all aspects of the front of house operation in a fast paced retail environment.

E

A/I

  • Taking responsibility for managing a shift in the manager’s absence including opening and closing, cash management and shop security.

E

A/I

  • Ensuring that the team are aware of the sales targets and are focused on achieving them through actively upselling.

E

A/I

  • Ensuring that the team delivers customer service excellence.

E

A/I

  • Managing the performance of staff on duty.

E

A/I

  • Completing venue paperwork relating to sales performance and staff including the completion of starter and leaver paperwork, payroll information and sickness absence.

D

A/I

  • Ensuring high standards of visual merchandising and display.

E

A/I

  • Communicating with the merchandising team to ensure product range is in  place to drive sales.

D

A/I

  • Working collaboratively with managers from other divisions of the business.

D

A/I

  • Liaising with NML to manage the day to day operation.

D

A/I

KNOWLEDGE/SKILLS/ABILITIES

  • Ability to ensure the smooth running of the operation in the manager’s  absence

 

E

 

A/I

  • Ability to ensure that the team are focused on achieving sales targets.

E

A/I

  • Commitment to excellent customer care.

E

A/I

  • Flexibility and a proactive approach to problem solving.

E

A/I

  • Excellent communication skills.

E

A/I

  • Excellent product knowledge.

E

A/I

  • Possess a high level of motivation and enthusiasm. 

E

A/I

  • Ability to recognise areas of self-development and be pro-active in seeking assistance.

E

A/I



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