122331 - MI Analyst

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Posted: 23/12/2016 12:42
Start Date: Not Available
Salary: Competitive
Location: London
Level: Analyst
Deadline: 27/01/2017 23:59
Hours: 35
Benefits: various
Job Type: Fixed Term Contract

MI Analyst

Department: PPO

Fixed Term Contract (Up to 8 months)

 

Who are PPL?

As a leading licensing business at the heart of the UK’s music industry, PPL ensures those who invest their time, talent and money to make recorded music are compensated and recognised when their music is used by businesses or broadcast on TV, radio or online. Based in Soho our committed, passionate and dynamic culture will embrace your career with PPL as you help support our business as we deliver to our customers.

To find out a little more here’s a video… https://www.youtube.com/watch?v=HF9IHeYiQ5s

What you’ll be doing…

As the MI Analyst within our Public Performance Operations department, you’ll be responsible for delivering the operational management information within the department to drive performance of the department’s core KPIs. You will have responsibility for maintaining BAU reporting to the department as well as for ad-hoc activities where operational reporting or analytics may be needed.

 

What do you need…?

Within this role you will need to take a proactive approach to your work, taking full responsibility for the design and delivery of all reports for the department and for recommending and proposing new report schedules where appropriate. This role is a varied and challenging position, which requires strong experience within complex data analysis and report production within a data rich environment.

Key requirements:

  • Advanced excel, analysis and data manipulation skills

  • Experience of Excel and Access reporting tools to deliver insight

  • Previous experience of working with telephony / contact centre systems and MI

  • Strong knowledge of supporting process changes and system implementation

  • Experience of communicating with a variety of audiences to simply convey complex concepts and information.

  • Knowledge of enterprise level computing

  • Excellent communication skills with proven experience in managing stake holder expectations

What we can offer you…

We offer our employees a fun and highly spirted working environment with great people to work with. If you have the hunger to learn and grow, and provide first class customer service to ensure we deliver the best service to our customers then you're set for good things with PPL.

What’s next?

If you feel you have the right level of skills and attitude, then what’s stopping you? This is a highly engaging role which will make the most of your customer service experience. If you think you’re ready for a new challenge and keen to dive in and get started, then hit that apply button today!

 



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