122327_1 - Legal Enforcement Officer

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Posted: 14/03/2017 15:20
Start Date: Not Available
Salary: Competitive
Location: London
Level: Administration
Deadline: 21/03/2017 23:59
Hours: 35
Benefits: Various
Job Type: Fixed Term Contract

Legal Enforcement Officer

7 Months Fixed Term Contract

Monday to Friday, 35 hours per week


Who are PPL?

As a leading licensing business at the heart of the UK’s music industry, PPL ensures those who invest their time, talent and money to make recorded music are compensated and recognised when their music is used by businesses or broadcast on TV, radio or online. Based in Soho our committed, passionate and dynamic culture will embrace your career with PPL as you help support our business as we deliver to our customers.

To find out a little more here’s a video… https://www.youtube.com/watch?v=HF9IHeYiQ5s

What you’ll be doing…

Do you thrive on delivering outstanding customer service? Then you’re set for great things when you join our Public Performance Operations (PPO) team who operate in a fast paced and fun environment keeping our customers happy by quickly resolving queries. In this role you’ll manage a portfolio of overdue accounts for PPL to maximise cash collections. You’ll Provide administration and query resolution support in order to contribute to the achievement of the team and departmental collection and quality targets.

What do you need…?

Working in the legal enforcement team, you’ll need to have experience of working within an office environment as part of a busy and fast paced team. Knowledge of Copyright Infringement legal process or experience of working with external solicitors is advantages but not essential.

Key requirements:

  • Excellent customer communication skills

  • Strong negotiation skills

  • Ability to communicate effectively both written and verbally

  • A Professional, committed and organised approach to work

  • Drive for results and a customer service focus

  • The Ability to work under pressure, use judgment to make decisions and adapt to change

  • A Keen eye for detail and the ability to work to tight deadlines

  • IT Skills in Excel and Word


What we can offer you…

We offer our employees a fun and highly spirted working environment with great people to work with. If you have the hunger to learn and grow, and provide first class customer service to ensure we deliver the best service to our customers then you're set for good things with PPL.

What’s next?

If you feel you have the right level of skills and attitude, then what’s stopping you? This is a highly engaging role which will make the most of your customer service experience. If you think you’re ready for a new challenge and keen to dive in and get started, then hit that apply button today!



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