336565 - Business Support Administrator

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Posted: 24/05/2017 15:13
Start Date: Not Available
Salary: upon application
Location: London
Level: Administration
Deadline: 30/06/2017 23:59
Hours: 35
Benefits: Various
Job Type: Fixed Term Contract

Business Support Administrator

Fixed Term Contract

 

Who are PPL?

As a leading licensing business at the heart of the UK’s music industry, PPL ensures those who invest their time, talent and money to make recorded music are compensated and recognised when their music is used by businesses or broadcast on TV, radio or online. Based in Soho our committed, passionate and dynamic culture will embrace your career with PPL as you help support our business as we deliver to our customers.

To find out a little more here’s a video… https://www.youtube.com/watch?v=HF9IHeYiQ5s

What you’ll be doing…

Do you thrive on delivering outstanding customer service? Then you’re set for great things when you join our Public Performance Operations (PPO) team who operate in a fast paced and fun environment keeping our customers happy by quickly resolving queries.

Joining PPL as a Business Support Administrator you will provide an efficient customer focused service to the PPO department to assist with increasing revenue generation through providing quality data and information, as well as facilitating with the day to day IT incidents logged through the ticketing (Jira) system.

What do you need…?

Working in the Public Performance Operations department, we are the customer’s first point of contact and therefore we want to provide the customer with the best experience and customer journey from start to finish. so ask that you can provide the following:

  • One years’ experience working with an Oracle eBusiness suite (such as EBS) or other CRM
  • Excellent demonstrable customer service skills.
  • Needs to have excellent communication, rapport building and objection handling skills
  • Ability to meet and strive to exceed the needs of internal and external customers by producing quality work and service
  • Excellent Microsoft Office skills
  • Problem solving skills
  • Enthusiastic and willingness to work hard
  • Must be a strong team player

What we can offer you…

We offer our employees a fun and highly spirted working environment with great people to work with. If you have the hunger to learn and grow, and provide first class customer service to ensure we deliver the best service to our customers then you're set for good things with PPL.

What’s next?

If you feel you have the right level of skills and attitude, then what’s stopping you? This is a highly engaging role which will make the most of your customer service experience. If you think you’re ready for a new challenge and keen to dive in and get started, then hit that apply button today!



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