336573 - Customer Service Advisor

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Posted: 17/07/2017 10:49
Start Date: Not Available
Salary: Competitive
Location: London
Level: Administration
Deadline: 28/07/2017 23:59
Hours: 35
Benefits: Various
Job Type: Fixed Term Contract

Customer Service Advisor

Full time, FTC until 3rd November

 

Who are PPL?

As a leading licensing business at the heart of the UK’s music industry, PPL ensures those who invest their time, talent and money to make recorded music are compensated and recognised when their music is used by businesses or broadcast on TV, radio or online. Based in Soho our committed, passionate and dynamic culture will embrace your career with PPL as you help support our business as we deliver to our customers.

To find out a little more here’s a video… https://www.youtube.com/watch?v=HF9IHeYiQ5s

What you’ll be doing…

Do you thrive on delivering outstanding customer service? Then you’re set for great things when you join our Public Performance Operations (PPO) team who operate in a fast paced and fun environment keeping our customers happy by quickly resolving queries.

Joining PPL as a Customer Service Advisor you will be expected to manage high volume telephone and email queries whilst providing an excellent standard of customer service to all our new and current members. Queries range from renewing licences to setting up new customer accounts.

What do you need…?

Working in the contact centre team, we are the customer’s first point of contact and therefore we want to provide the customer with the best experience and customer journey from start to finish so ask that you can provide the following:

  • Previous experience working in a high volume contact centre environment or a customer service position, ideally supporting a sales team
  • Excellent demonstrable customer service skills.
  • Experience working to key performance indicators (KPIs) and meeting service level agreements (SLA) is highly desirable.
  • Proven organisation skills and efficient when responding to all queries
  • Revenue driven and passionate about exceeding our team targets and goals
  • Enthusiastic and willingness to work hard
  • Must be a strong team player

What we can offer you…

We offer our employees a fun and highly spirted working environment with great people to work with. If you have the hunger to learn and grow, and provide first class customer service to ensure we deliver the best service to our customers then you're set for good things with PPL.

What’s next?

If you feel you have the right level of skills and attitude, then what’s stopping you? This is a highly engaging role which will make the most of your customer service experience. If you think you’re ready for a new challenge and keen to dive in and get started, then hit that apply button today!



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