336645 - Infrastructure Support (Service Desk)

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Posted: 08/02/2019 16:23
Start Date: Not Available
Salary: ┬úCompetitive
Location: London
Level: Technical
Deadline: 27/03/2019 23:59
Hours: 37.5
Benefits: Various
Job Type: Permanent

Infrastructure Support (Service Desk)

IT

Permanent, Full time

 

Who are PPL?...

As a leading licensing business at the heart of the UK’s music industry, PPL ensures those who invest their time, talent and money to make recorded music are compensated and recognised when their music is used by businesses or broadcast on TV, radio or online. Based in Soho our committed, passionate and dynamic culture will embrace your career with PPL as you help support our business as we deliver to our customers.

To find out a little more here’s a video… https://www.youtube.com/watch?v=HF9IHeYiQ5s

PPL IT...

PPL are game changers and industry leaders in music licensing, and our IT department is certainly no different sitting at the heart of the organisation they are constantly evolving and challenging what they do so PPL remain the best at what we do. We want to push the limits, find new ways of working and stretch our capability to do great things. If you live and breathe technology, passionate about excelling your career and developing new skills and knowledge then we want you! Whether you’re interested in IT Development, Operations, Support or Projects there is something for you at PPL.

What you’ll be doing…

You will be providing 1st and 2nd Line IT desktop support via administration, maintenance and support of PPL desktop hardware, software and associated devices, in a timely and professional manner and in accordance with service level agreements, to ensure business continuity is provided and effective support is given. 

What you’ll need…

  • 3 years' minimum experience in Support Desk, desktop or server support and  administration
  • Experience of providing excellent customer service
  • Experience of using a Support Desk Incident logging package (e.g. Jira Service Desk, Remedy, Heat etc.)
  • Expertise in MS Office products functionality including Word, Excel, Visio, PowerPoint
  • Understands terminology in area of expertise and knowledge of Networking fundamentals, DHCP/DNS, TCP/IP, FTP
  • Expert level of knowledge of desktop software and hardware support, troubleshooting and resolution
  • Windows 10 roll-out and roll-out techniques e.g. scripting, SCCM

What we have to offer…

Apart from the competitive salary, generous pension scheme, holiday allowance, monthly social events and free fruit we offer a fun and highly spirited working environment with great people. When you come on board at PPL, you can expect to be rewarded for your hard work in many ways, not just financially. Employees are entitled to a wide range of benefits, which support their lifestyles and needs.

What next?

If you feel you have the right skills and are up for the challenge, then we would love you to apply now.

Equality and Diversity at PPL

PPL are committed to equal opportunities and inclusivity, therefore we welcome and encourage applicants from all sections of the community.

Unfortunately, due to the high number of application received for every role here at PPL we are only able to contact candidates we’d like to progress to interview stage.

Here at PPL we are proud to operate in a genuine, open and straightforward way while continuing to maximise all opportunities as they arise, in striving to represent PPL’s members. Our job is to protect our members’ rights, and make sure their talent and investment is rewarded fairly. We take an entrepreneurial approach, working together to create new ways to deliver better service and solve business challenges.  Collaboration creates great things; everyone’s talent deserves recognition and each of our members is important to us. We are the professional face for our clients. We serve with a smile and go the extra mile when representing them. We share a passion for music – that’s why we do what we do



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