336604 - Infrastructure Lead (Service Desk)

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Posted: 30/05/2018 11:40
Start Date: Not Available
Salary: ┬úCompetitive
Location: London
Level: Technical
Deadline: 27/06/2018 23:59
Hours: 35
Benefits: Various
Job Type: Permanent

Infrastructure Lead (Service Desk)

Permanent, Full time

Who are PPL?...

As a leading licensing business at the heart of the UK’s music industry, PPL ensures those who invest their time, talent and money to make recorded music are compensated and recognised when their music is used by businesses or broadcast on TV, radio or online.

https://www.youtube.com/watch?v=HF9IHeYiQ5s

PPL IT...

PPL are game changers and industry leaders in music licensing, and our IT department is certainly no different sitting at the heart of the organisation they are constantly evolving and challenging what they do so PPL remain the best at what we do. We want to push the limits, find new ways of working and stretch our capability to do great things. If you live and breathe technology, passionate about excelling your career and developing new skills and knowledge then we want you! Whether you’re interested in IT Development, Operations, Support or Projects there is something for you at PPL.

What you’ll be doing…

To be the senior technical lead within the IT Service Desk.  You will be responsible for the management of all PPL infrastructure, such as (but not limited to) hardware, software, security, network and peripherals (including telephony). As well as being the technical lead, this role has responsibility of managing the implementation of service improvements to the organisation and to then hand over of the support to rest of the team. 

You will also be the technical expert and will handle all 3rd line tickets and provide support to the team with their queries.  

What you’ll need…

  • 3- 5 years' minimum experience in an IT-based role, preferably one focused on server and network support
  • Cisco Certified Network Associate (CCNA), security related qualification and Microsoft Certified Professional (MCP)  
  • Exposure and knowledge of various security layers and cloud services
  • Expert knowledge of desktop software and hardware support, troubleshooting and resolution
  • Strong stakeholder management
  • Flexible attitude, ability to perform under pressure.
  • Strong attention to detail, self-motivated and resilient

What we have to offer…

When you come on board at PPL you can expect to be rewarded for your hard work. Employees are entitled to a wide range of benefits which support their needs and lifestyles including Private Medical Care, Childcare vouchers, cycle to work scheme, discounted gym membership and many more!

Equality and Diversity at PPL...

PPL are committed to equal opportunities and inclusivity, therefore we welcome and encourage applicants from all sections of the community.

Unfortunately, due to the high number of application received for every role here at PPL we are only able to contact candidates we’d like to progress to interview stage.



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