SMH202015 - Head of Community Relationships (Fundraising)

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Posted: 07/02/2020 11:31
Start Date: Not Available
Salary: £24,000
Location: Harrogate
Level: Fundraising
Deadline: 05/03/2020 09:00
Hours: 22.5
Benefits: 21 days holidays, pension scheme, Employee Assistant Programme, induction and training
Job Type: temporary


We are looking for an ambitious individual to join our team for a one year period to cover maternity leave, playing a key role in leading and managing our fundraising team, ensuring strategy and income targets and other KPIs are met and high standards of fundraising practice followed. As Head of Community Relationships (Fundraising) you will have the opportunity to embed the strategy and area business plans and ensure they are successfully implemented and deliver net income growth across all our brands.


Head of Community Relationships Fundraising

22.5 hours per week over 3 days

1 year Maternity cover


You will play a lead role in a developing and delivering the strategic aims of the organisation as well as driving improvements in the way we fundraise and maximising opportunities for growth and development. You will build strong working relationships across the organisation, representing fundraising in a number of internal and external forums.


Successful candidates will have a strong track record in supporter or customer relations; in leading large complex teams with a range of specialisms and handling change and challenge and have experience driving income growth and continuous fundraising improvement across an organisation or team. Ideally the successful candidate will also have good knowledge of Fundraising regulation and best practice.


For a full job description and person specification follow the link below. You will be asked questions relating to them as part of the recruitment process for this role.


Applicants are welcome to call for an informal chat or to arrange a visit.

We are looking for someone with experience of working across a broad portfolio of income streams and a proven track record in generating income against targets. You will have exceptional interpersonal skills, and the ability to influence a wide range of stakeholders. Working collaboratively and being a team player are essential skills. The successful candidate will understand the balance of being hands-on in order to get things done and working strategically so that Saint Michaels meets its long-term objectives. 

The role is will work across our bases in Harrogate and Northallerton with other travel required as necessary. Our Harrogate offices are based at Hornbeam Park, just a few minutes’ walk from Hornbeam Park train station and well located for commutes from Leeds, York and surrounding areas via train or car. Our Northallerton office is based in Omega Business Village on Thurston Road.  If you would like a further information or an informal chat, please call 01423 876086.


Successful applicants are required to provide an enhanced disclosure. Disclosure expense will be met by employer.


Harrogate District Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice and Talking Spaces.


Benefits include:-


•        Competitive rates of pay

•        21 days paid holiday per year for full time

•        Comprehensive Induction Programme

•      Contributory Pension Scheme with employer contribution of 8% and variable employee contribution

•        Employee Assistance Programme

•        Free Car Parking/Walking distance from Hornbeam Park Station

•        Free DBS/CRB check


Successful applicants are required to provide an enhanced disclosure. Disclosure expense will be met by employer.


Interviews will be held on Thursday 12th March 2020.



Job Description


Job Purpose


To lead and manage all fundraising teams ensuring high standards of fundraising practice are maintained and net income is maximised. The role will plan and implement fundraising activity linked to all brands associated with our parent charity, Harrogate District Hospice Care, and includes Saint Michael’s Hospice, Herriot Hospice Homecare and Just ‘B’ Bereavement support which currently fundraise throughout North Yorkshire and beyond.


Key Tasks


1.   Assist the Director of Community Relationships in leading the Community Relationships Team, ensuring the department meets it strategic aims.

2.    To work together with Communications Manager to develop a fully integrated marketing, sales and customer service experience for donors across all brands and maximise opportunities for growth and synergy.

3.    To work positively and collectively together with the Communications Manager to ensure joint accountability for growing the reach quality and impact of the work of the Community Relationships Team and nurturing the communications, marketing, supporter care and fundraising specialisms within it.


4.    In line with the Community Relationships sub-strategy, design and implement a  joined up fundraising sales marketing and customer service sub-strategy, working with the Communications Manager, to secure sustainable income growth against agreed targets from a variety of voluntary income sources.


5.    To support fundraising team members to develop and deliver individual sustainable fundraising sub-strategies for the specialist fundraising areas.


6.    To recruit, motivate, develop and monitor members of staff and volunteers in a positive and empowering style to enable them to contribute to the achievement of the sub strategies and net income targets, encouraging excellent working relationships across the organisation.

7.    To directly fundraise using various methods as required by the overall fundraising     strategy to enable net income targets to be achieved.

8.  To build and develop working relationships with individuals, companies and external organisations to promote and maximise fundraising opportunities


12.   To support the development of major donors and IMO Fundraising to increase the contribution from this area.


13.   Take the lead in identifying and developing new income streams and mechanisms to maximise fundraising income, maintaining an up-to-date awareness of competitor activity to be used to inform and innovate future fundraising


14.  To take overall responsibility for the standard of fundraising customer service, including resolving enquiries and complaints and ensure that a comprehensive and integrated donor journey is in place where donors are tracked and   progressed.


15.  To manage all elements of the day-to-day operational management of the fundraising team and activities including monitoring the completion of required legal agreements and contracts with external agencies and partners.


16. To create, update and oversee the policies and procedures for the main fundraising processes and ensure these are followed by team members at all times.


17.  To  exercise strategic control over the revenue income and expenditure budgets ensuring fundraising budgets and records are accurate, accessible and up to date,  To develop and implement processes for the a regular review of fundraising performance against the approved budget and implement corrective measures to achieve net income targets including revenue income and expenditure forecasts when required.


18. Provide high level, analytical fundraising and volunteering reports for the Director of Community Relationships.  To produce management information through report structures which is quantifiable, and needed by the regulator, including income, staff performance, donor satisfaction and expenditure.


19.  Develop a comprehensive volunteering plan to drive and expand and roles of volunteers within fundraising working closely with the Volunteer Manager .


20. To work closely with the other team members in the community relationships department to achieve the departmental strategic goals, working closely and collaboratively with the Head of Community Relationships to further the aims of the community relationships team and develop a fully integrated approach to raising funds.


21. Protect and enhance the SMH brand and reputation and act as a key ambassador for the charity ensuring that our name and reputation are positively viewed within the marketplace and in line with brand guidelines.

For all activities to work in accordance with the law and other relevant statutory and legal obligations including those of the Charity Commission, Fundraising Regulator, and the General Data Protection Regulations, hospice philosophy, recognised professional guidelines and the hospice commitment to equality of opportunity, diversity and collective responsibility.


The above is indicative of the role and may change from time to time in consultation with the post-holder, in line with the changing needs of the organisation.



Terms and Conditions


Responsible to:          Director of Community Relationships


Responsible for:        Fundraising Manager Saint Michael’s Hospice

                                    Head of Fundraising Herriot Hospice Homecare

                                    Sales Manager         


Salary:                        Internal scale


Hours:                         22.5


Location:                    Saint Michael’s Premises



Person Specification



Essential Education and Qualifications




Degree or above in relevant subject area



Essential Experience



Significant experience and success, in the following areas:

  • especially in sales,
  • building corporate relationships,
  • lottery management, 
  • community fundraising,
  • Legacy management,
  • In memory fundraising
  • The use of events to raise money,
  • Major donor fundraising
  • Digital fundraising
  • Building community support and management.


Up to date experience of working within current relevant legislation and regulation for fundraising, data protection, events.  


Essential Knowledge and  Skill


Effective management skills

Ability to think strategically

Ability to sell using targeted pitches and cases for support.

Excellent task planning with effective deadlines  and ability to prioritise effectively

Ability to collate, analyse and report on information, research and performance statistics.

Ability to recognise fundraising opportunities

Ability to work effectively with business people and establish effective business relationships

Adept at using digital technology to increase fundraising potential

Strong computer skills especially in using word, excel and power point

Ability to develop, manage and work effectively to an agreed budget

Strong planning and organising skills

Excellent written and verbal communication, interpersonal and influencing skills

Excellent  networking and presentation skills

Strong commitment to an innovative co-creational approach to product development and strategy

Ability to work positively with volunteers

Understanding of  requirements of Charity Commission, Fundraising Regulator and General Data Protection Regulations                                                                                 

Effective risk and crisis management



Essential  Attributes


Ability to work flexibly with some unsocial hours

Excellent collaborative working skills

Ability to work under pressure and to challenging targets

Full understanding of and strong commitment to confidentiality

Understanding of and commitment to equality of opportunity and diversity procedures








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