Call-Out Engineer - Role 1 - Call-Out Engineer - Ashford, Thanet Dover

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Posted: 08/09/2020 14:55
Start Date: Not Available
Salary: Competitive
Location: Kent
Level: Field based
Deadline: 30/10/2020 23:59
Hours: 45.00
Benefits: Pension, Employee Assistance Programme, Discount and Benefits Scheme
Job Type: Permanent

Domestic Gas Call-Out Engineers 

Positions available in Ashford, Thanet, and Dover

Swale Heating are one of the biggest and most recognised heating specialists in Kent. We have been operating since 1972 - meeting the heating needs of the South East of England. We are trusted by our customers to keep them safe and warm, every day of the year.

We are currently recruiting for Call-Out Engineers to be field based in and around Ashford, Thanet and Dover. As a suitable candidate for this role you must have all the essential gas qualifications, excellent customer service skills and have a clear focus on the quality of your work. You must be credible and comfortable when dealing with our clients and office staff. We are looking for a high calibre engineer who is reliable, responsible, determined and can also be a team player.

Purpose of the Role:

The Call-Out Gas Engineer’s will provide Swale Heating’s repair, maintenance, and emergency breakdown service, working out of hours and weekends plus standby on a rotational basis.  You will provide excellent service to our customers by carrying out quality breakdown and maintenance works thoroughly in accordance with the requirements of Gas Safe and the company's quality manual.

As a Call-Out Gas Engineer you are expected to meet the targets set for you to achieve this role, these include, but are not limited to Productivity, Customer Satisfaction and Cost per Job. This role is also of a physical nature and may involve lifting heavy equipment or working at height.

We offer a competitive salary and benefits which include:

Company van, fuel card, pension, holiday buy and sell scheme, long-term service award, discount shopping scheme, employee well-being programmes and training and development opportunities.

What essential skills, qualifications and experience do we need from you?

  • CCN1, CPA1, CKR1, HTR1, CENWAT (Minimum of six months before expiry)
  • Energy Efficiency
  • Full UK Driving Licence
  • Minimum of 2 years gas servicing and maintenance experience
  • Customer focused with excellent communications skills.
  • Quality orientated and safety compliant.

Nice to haves, but not essential:

  • Up-to-date Asbestos Awareness certificate
  • Solar Thermal
  • Unvented Hot Water
  • Air Source Heat pumps
  • Ground Source Heat Pumps
  • Auditing – VRQ3, SSSTS

Key tasks:

  • Achieve KPI requirements based on a set of agreed targets
  • To minimise parts costs
  • To maintain customer satisfaction
  • Identify where situations or conditions are to unsafe standards and take appropriate actions within your remit.
  • Ensure that your actions put the safety of other employees and or residents first.
  • Proactively seek to improve Customer Service and process
  • Investigation and resolution of complaint jobs
  • Carry out task as set to you by the Regional Field Manager.
  • Use and maintain tools, equipment and personal protective equipment in a safe and appropriate manner.
  • Any other duties as set to you by other Managers or Directors

The company operates extensive IT systems and mobile technology. You will be expected to familiarise yourself with the operation of such systems that may be available to you and as used by others, such as tablets and mobile phones.

Behavioural Competencies:

  1. Customer Focus
  2. Quality Orientation
  3. Communications
  4. Safety Awareness
  5. Maintaining work standards
  6. Continuous Improvement


Field based in and around Ashford, Thanet, and Dover

If you are interested in the role then please apply. If you would like further information, contact the recruitment team on 01795 513999.

Please note, CV’s are viewed on receipt. Therefore, we reserve the right to close or extend this position depending on application numbers.

No agencies please

Swale Heating Ltd is an equal opportunities employer and positively welcomes applications from every section of the community.

By applying for this position, you agree to our Terms and Conditions and Privacy Policy located on the Swale Heating website.

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