2783 - Operational Relationship Account Manager

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Posted: 23/05/2024 14:09
Start Date: Not Available
Salary: NA
Location: Runcorn
Level: Management
Deadline: 07/10/2024 23:59
Hours: 40
Benefits: Standard
Job Type: Full Time - Fixed Term

Operational Relationship Account Manager

Looking for a career in Account Management?

Ready to take the next step?

The role of the Operational Relationship Account Manager is to be responsible for the day to day management and development of relationships with APS’s account management team and key stakeholders.

The successful candidate will act as the primary point of contact to key internal clients and production departments and will coordinate responses and feedback to provide solutions to customer & internal production queries.

As an Operational Relationship Account Manager you must be able to work within a fast paced, high volume environment, and must be used to dealing with queries and liaising with a Production Team


· Communicates effectively and responds to both client and internal queries punctually and professionally

· Deliver against internal KPIs & SLA’s and other targets to meet contractual obligations

· Develop and maintain a rapport with key stakeholders in order to manage expectations and ensure value added service provision

· Establish and maintain relationships with day-to-day Account management teams, applying a commercial and value added approach to client briefings, and ensure meaningful and timely communication

· Support preparation of development plans from account management

· Delivers business and account objectives through adherence to business processes and systems

· Seek to understand the APS Proposition

· Follow APS and industry “best practice” guidelines

  • Skilled in Word, Excel and experience of Management Information Systems would be helpful



Key responsibilities




· Ability to manage expectations around timescales and deliverables

· A general understanding of print production and direct mail.

· Understanding of contract requirements: SLA’s, KPI’s etc.

· Ability to work collaboratively as part of a team, and ability to work independently

· Proactive approach – always willing to learn and working to improve processes to ensure efficiency for the business

· Ability to communicate efficiently and build rapport with departments across the wider business

· People Management skills, you will be required to liaise with colleagues within your account team as well as liaising with internal departments and external Account teams

· Manage workload effectively, seeking opportunities to expand knowledge, grow and develop.

· Flexible in your approach to workload and task allocation to ensure demands are met.

  • Identify and maximise cost saving opportunities


Skills required


Sound like you?

Please forward your CV to us: recruitment@theapsgroup.com

And don’t hesitate to get in touch with our recruitment team, if you have any questions about the role.

We are an equal opportunities employer. 

This material is available in alternative formats upon request. Please allow 7-10 days for the alternative format.

Please contact our recruitment team to request this: recruitment@theapsgroup.com or call + 44 (0) 161 495 4500

All appointments are subject to DBS Disclosure and Financial Check.

About us

Since 1961 we’ve been all about working with great people to make more possible for our clients. You’d be joining a family of over 900, so you’ll never be stuck for advice, expertise and networking opportunities. Together we lead the way in marketing and communications. Whether we’re producing exciting creative for advertising or managing a client’s entire print spend, we’ve got pretty much everything covered.

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