21.03.2024 - Technical Support Specialist

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Posted: 27/03/2024 09:42
Start Date: Not Available
Salary: ***
Location: Copenhagen, Denmark
Level: Technical
Deadline: 25/04/2024 23:59
Hours: ***
Benefits: ***
Job Type: Permanent - Full Time

Position:  Technical Support Specialist

Reporting to: Line Maintenance Operations Manager

Purpose: The Technical Support Specialist function is to ensure effective oversight of contracted activities. This role will be based in hangar located at CPH Airport, travel will be required to maintenance outstations to ensure effective and efficient operations supporting the overall business objective. The Technical Support Specialist will be working in shifts and will ensure that different contractors, departments and technologies communicate and work together seamlessly. The role will involve the implementation of the business strategy by overseeing the integration, streamline workflows, and improve efficiency. Collaborate with teams both internal and external to identify issues and provide and implement solutions is a key metric.


  • Management of day to day technical interface with contracted Line Maintenance
  • Support the Line Maintenance Control and any support functions
  • Monitoring progress and completion of maintenance check inputs
  • Assisting Technical Planning of maintenance inputs in CPH – Materials / Tooling / Data
  • Act as a key driver ensuring continuous operations at key daily conference call
  • Liaising with MRO duty engineer and Production planner and the CityJet Planning department to ensure that planning commitment meets resource availability
  • Ensuring potential AOG situations are managed and assist in co-ordinating recovery
  • Provide liaison with Technical Services / LMC on significant AOG events
  • Assisting LMC in planning for rectification of HIL’s – Materials positioning / data.
  • Visiting other line stations around network to ensure procedural compliance
  • Reviewing paperwork standards and provide guidance / training as required.
  • Training contracted Line Maintenance provider in specific CityJet Procedures
  • Liaison with Technical Planning team on development of mid-term maintenance forecast.
  • Liaison with Reliability Engineer in assessment of reliability issues and rectification proposals.
  • Reviewing of aircraft damage reporting
  • Liaison with Regulatory Authority visits in Scandinavian region

Skills / Qualification requirements:

  • Strong Commercial Awareness
  • At least 5 years demonstrable experience in a continuing airworthiness oversight role or Line Maintenance experience with EASA B1 or B2 Licence and/or Engineering Degree qualifications.
  • Knowledge of the responsibilities of a CAMO organisation with respect to the oversight of contracted maintenance organisations.
  • Line Maintenance or Maintenance Control experience.
  • Familiarity with the requirements of an approved maintenance program.
  • Demonstrable competency with commonly used office IT packages.
  • Excellent communication skills.
  • Knowledge of Safety Management and Quality Systems.
  • Excellent technical and communications skills and ability to identify operational inconsistencies
  • Motivational, collaborative and supportive leader that inspires and develops staff in equal measure.
  • Driven to seek continuous improvement in all aspects of the role, team, development and service.
  • Ability to set the standard high and actively supports and develops others to reach it
  • Demonstrated coordination and problem solving ability


  • Demonstrable experience and competency using AMOS maintenance management software.
  • Management of remote teams
  • Flexible in terms of working hours

If you are interested in this role, please submit your CV and application through our recruitment portal. We will be interviewing for the position from 18th April 2024. 

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