202404-CC - Crew Controller

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Posted: 26/04/2024 10:45
Start Date: Not Available
Salary: xxxx
Location: Dublin, Ireland
Level: Administrative
Deadline: 24/05/2024 23:59
Hours: ****
Benefits: ****
Job Type: Permanent - Full Time

Crew Controller

Busy CityJet crew enjoy the support of the crew control department in Dublin. If you enjoy the buzz of aviation operations, and enjoy the logistics of day-to-day operations, including tracking, monitoring, and updating of flight deck and cabin crew rosters on the day of operations, this could be the position for you. The Crew Controller is a shift-based position covering 24 hours. Reporting  to the Head of Crew Control and Pre-Ops. 

Duties & Responsibilities

  • Ensuring that crew resources (both Pilot and Cabin Crew) are managed in the most efficient and cost-effective way, in compliance with documented statutory and regulatory requirements
  • Prioritising safety, security and punctuality in all crewing decisions
  • Co-ordination of crew hotel, travel and transport requirements
  • Coordination of adhoc travel requirements pertaining to live operations
  • Maintaining excellent communications with crew and relevant managers
  • Thorough knowledge and management of crew training requirements on the live roster
  • Adherence to departmental procedures
  • Maintaining integrity of Company’s flying plan
  • Awareness of cost saving mechanisms to maximize cost efficiency
  • Other duties that may be assigned from time to time

Qualifications/ Skills

  • Previous experience as a Crew Controller desirable
  • Extensive knowledge of the aviation industry
  • Excellent communication, interpersonal and leadership skills
  • Fluent in English, both written and spoken
  • Proven ability to manage complex and unpredictable situations, while working within a pressurised environment
  • Ability to use own initiative
  • High level of commitment and flexibility

Desirable Attributes:

  • A high degree of flexibility as this role is shift based
  • A resilient and mature personality
  • Ability to see the “big picture” and make important decisions in a short timeframe.
  • Experience of a resource management / planning or a busy customer service role (an advantage)
  • Ability to work within a fast-paced environment


  • Competitive salary
  • Fixed roster pattern - 4 on/ 4 off
  • Location Dublin Airport adjacent to the vibrant city of Dublin
  • Diverse and supportive team
  • Free Parking
  • Dublin Airport Central – staff concessions for food and beverage
  • Employer pension contribution plan
  • Leisure Travel concessions (after 6 months)
  • Employee Assistance Program

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