Crew Controller

Busy CityJet crew enjoy the support of the crew control department in Dublin. If you enjoy the buzz of aviation operations, and enjoy the logistics of day-to-day operations, including tracking, monitoring, and updating of flight deck and cabin crew rosters on the day of operations, this could be the position for you. The Crew Controller is a shift-based position covering 24 hours. Reporting  to the Head of Crew Control and Pre-Ops. 

Duties & Responsibilities

• Ensuring that crew resources (both Pilot and Cabin Crew) are managed in the most efficient and cost-effective way, in compliance with documented statutory and regulatory requirements
• Prioritising safety, security and punctuality in all crewing decisions
• Co-ordination of crew hotel, travel and transport requirements
• Coordination of adhoc travel requirements pertaining to live operations
• Maintaining excellent communications with crew and relevant managers
• Thorough knowledge and management of crew training requirements on the live roster
• Adherence to departmental procedures
• Maintaining integrity of Company’s flying plan
• Awareness of cost saving mechanisms to maximize cost efficiency
• Other duties that may be assigned from time to time

Qualifications/ Skills

• Previous experience as a Crew Controller desirable
• Extensive knowledge of the aviation industry
• Excellent communication, interpersonal and leadership skills
• Fluent in English, both written and spoken
• Proven ability to manage complex and unpredictable situations, while working within a pressurised environment
• Ability to use own initiative
• High level of commitment and flexibility

Desirable Attributes:

• A high degree of flexibility as this role is shift based
• A resilient and mature personality
• Ability to see the “big picture” and make important decisions in a short timeframe.
• Experience of a resource management / planning or a busy customer service role (an advantage)
• Ability to work within a fast-paced environment

Benefits

• Competitive salary
• Fixed roster pattern - 4 on/ 4 off
• Location Dublin Airport adjacent to the vibrant city of Dublin
• Diverse and supportive team
• Free Parking
• Dublin Airport Central – staff concessions for food and beverage
• Employer pension contribution plan
• Leisure Travel concessions (after 6 months)
• Employee Assistance Program