ghd425 - UK Operations Co-ordinator (Outbound Order Focus)

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Posted: 15/02/2019 12:19
Start Date: Not Available
Salary: Competitive Salary
Location: Leeds Office
Level: Standard
Deadline: 29/03/2019 23:59
Hours: 40.00
Benefits: Competitive Benefits
Job Type: Permanent Contract

ROLE OVERVIEW

Responsible for supporting the UK operational logistics requirements, ensuring the smooth transfer of stock from the UK warehouse to retail, salon and e-commerce customers. 

 

JOB ROLE AND RESPONSIBILITIES

  • Manage Amazon order process end to end including charge back process and driving improvements
  • Take ownership of the UK order processes, ensuring all orders are entered on Exchequer to ensure that all agreed order turnarounds are met
  • Ensure all SRC customer orders and processes are in conformance with required specifications & booked-in in advance
  • Ensure all dangerous goods requirements are met for the handling of UK Road transportation
  • Co-ordinate delivery of all UK orders direct to customers
  • Work closely with the UK 3PL to ensure orders are being managed proactively to ensure agreed timescales are met
  • Review the use / need of 3rd party providers and consider improvements in partners provisions in order to make suggestions for operational improvements
  • Monitor OTIF performance by Prolog, understand any reasons for failure and identify ways of eliminating issues
  • Develop and complete all reporting and KPI monitoring in appropriate timescales
  • Review and report on the number of Electrical Units in Progress per month to enable an understanding of sales progress through the month
  • Support where necessary the rest of the UK Operations team
  • Provide support where necessary for stocktakes and exhibitions (to include weekends where necessary)
  • Anticipate issues to help ghd manage Supply Chain risk.  “Go the extra mile” to ensure that issues are resolved promptly.
  • Support the development and implementation of ghd’s overall Supply Chain strategy.
  • Support the Logistics team where necessary to ensure all requirements are met


KEY SKILLS & ATTRIBUTES

  • Previous Amazon experience
  • Confident in Excel
  • Experience of dealing with logistics providers & ability to understand networks
  • Customer Service, warehousing & logistics experience.
  • Experience within a fast-moving, international consumer business (Experience in e-commerce distribution would be ideal)
  • Ability to work autonomously, plan and organise own workload and to work within timescales / tight deadlines
  • Enthusiastic and hands-on style, capable of resolving day-to-day issues.
  • Ability to look at existing processes and drive service improvements
  • Adopts a continuous improvement approach

 

Education:

  • 5 GCSE’s (A-C)
  • Preference for degree qualification
  • Supply Chain related professional qualifications considered


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