ghd508 - Premium Retail Sales Consultant - Selfridges (32 hrs)

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Posted: 09/08/2019 13:33
Start Date: Not Available
Salary: Competitive Salary
Location: London Oxford Street
Level: Standard
Deadline: 27/09/2019 23:59
Hours: 32
Benefits: Competitive Benefits
Job Type: Permanent Contract

What’s the Job?

We are looking to recruit a Sales Consultant to join our Premium Retail team at Selfridges Oxford Street in a part time opportunity of 32 hours per week.  You will be responsible for participating in all sales activity and develop business within an in-store retail concession within the Selfridges operation, ensuring day to day activities are effectively carried out to deliver the store Key Performance Indicators (KPI’s).

Ensuring the store is consistently merchandised to the highest possible standard to maximise sales and promote the ghd brand and follows all company procedures to ensure the success of the concession. 


What will I do?


  • Drive sales in store to maximise on opportunities by using creative ideas and initiatives
  • Effectively uses all company tools and initiatives designed to improve sales performance
  • Identifies opportunities to partner with other brands and also external activity to develop brand identity and drive sales
  • Reacts quickly and positively to changes within ghd and always looks for ways to improve the business
  • Ensure that effective stock management processes are in place to deliver the best possible store availability
  • Supports Line Manager with communication with Head office to highlight key products, feedback on layouts etc
  • Use every opportunity to promote the ghd brand


Customer Service & Operation

  • Champions the Brand and works closely with the team to deliver an exceptional service to everyone, making the customer number one at all times
  • Provides professional advice and support to customers so that sales are maximised leading to brand loyalty
  • Develops a customer database for in-store launches and key sales activity
  • Be aware of health and safety procedures and comply with local arrangements within store
  • Develop collaborative working relationship with host store management
  • Ensure own conduct is respectful of host store rules and regulations
  • Successfully implement promotional and marketing activity to generate sales growth and identify new opportunities
  • Endeavour to exceed key performance indicators and targets as defined by ghd management


  • Be prepared to travel to and work at any ghd events; seminars; conferences within the UK and in addition, be prepared to travel to and work at any other stores as and when requested by ghd management to support future store growth
  • Attend meetings off site for training and operational updates


What skills and qualities will I need?

Key Skills:

  • Previous retail experience is essential gained with a luxury brand or from the hair industry, ideally in-store
  • Passion for exceptional service is key, demonstrating ability to work and drive results in an active selling experience
  • Available to participate in the team roster arrangements to include bank holidays and weekends
  • Experience of working with Microsoft applications to include Word; Excel and Outlook
  • Possesses a good basic level of maths and English skills – ideally educated to GCSE level or higher
  • Should have the ability to travel and work at other sites as required


Key Attributes:

  • Be a self-motivated individual with sound beauty, luxury or high end fashion experience
  • Demonstrates drive, energy and resilience to work in an agile retail environment
  • Enjoys working with others in a team and has a friendly and positive approach to customer service and can confidently work in a team or independently
  • Demonstrates passion about ghd and appreciation for the Selfridges brand
  • Has a passion for learning and is willing to be trained on new products/ initiatives/ services for the needs of the business
  • Must be organised, self-motivated and extremely well presented
  • Must be enthusiastic, resilient, tenacious and persuasive with excellent communication skills and a strong customer focus 
  • Be sales driven and commercially aware of the beauty/ fashion market and trends

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