ghd520 - Brand Ambassador - Cambridge (6 months)

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Posted: 11/09/2019 17:07
Start Date: Not Available
Salary: Competitive Salary
Location: Cambridge
Level: Standard
Deadline: 31/10/2019 23:59
Hours: 40.00
Benefits: Competitive Benefits
Job Type: Fixed Term Contract

What’s the Job?

We are currently seeking an individual to join our Premium Retail team based in John Lewis, Cambridge on a 9 months fixed term contract. The main purpose of the role is to manage all sales activity and grow business within an in-store retail concession. Accountable for the overall management of the ghd concession within the House of Fraser operation, ensuring day to day activities are effectively carried out to deliver the store Key Performance Indicators (KPI’s). There will be an element of people management in this role with team, agency staff and temp support.

Ensuring the store is consistently merchandised to the highest possible standard to maximise sales and promote the ghd brand and follows all company procedures at all times in order to protect profits, people and stock and working closely with the Regional Manager to ensure the success of the concession. 

What will I do?

Sales and Store Standards

  • Responsible for achieving set targets and all other defined KPIs within the retail concession.
  • Ensure the visual presentation of the retail concession is maintained to a very high standard and in line with brand standards at all times.
  • Build and maintain relationships with external brands and host store to drive and maximise marketing opportunities.
  • Maintain high stands of stock replenishment and ensure all items on display are correctly priced.
  • Ensure stock room is maintained to a high standard and all stock treated with respect.
  • Assist with cleaning duties to ensure the store is maintained to a high standard of presentation.
  • Advise the Regional Manager regarding any stock control issues or delivery discrepancies.
  • Ensure fully compliance regarding till operation, refunds and cash control.
  • Prepare and submit timely, accurate and complete reporting as requested by ghd management
  • Promote a positive work environment by maintaining a respectful work place.

Customer Service

  • Actively engage in positive dialogue with customers to establish their needs, offer guidance and generate sales.
  • Inform customers about our products and services in a positive and knowledgeable way.
  • Delivers exceptional customer service in line with REDAC.
  • Conduct effective sales floor product demonstrations to create a fun and enjoyable shopping experience whilst generating sales.


What skills and qualities will I need?

  • Customer centric and relentless about exceeding expectations.
  • Entrepreneurial mindset.
  • Results orientated
  • Desire to continuously learn and develop
  • Hunger to deliver exceptional customer service
  • Positive ’can do’ attitude
  • Flexibility and determination to ‘win’
  • Committed team player
  • Receptive to feedback
  • Passionate about ghd brand
  • Ability to delegate tasks and activities
  • Confident leading a team, with strong coaching and mentoring skills
  • Outstanding communication and interpersonal skills.
  • Excellent organisation and presentation skills

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