ghd523 - Brand Ambassador - Edinburgh

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Posted: 26/09/2019 09:34
Start Date: Not Available
Salary: Competitive Salary
Location: Birmingham
Level: Standard
Deadline: 31/10/2019 23:59
Hours: 40.00
Benefits: Competitive Benefits
Job Type: Permanent Contract

What’s the Job?

We are currently seeking an individual to join our Premium Retail team based in John Lewis Edinburgh on a permanent 40 hour contract.

Responsible for achieving sales targets, maximizing sales and driving profitability. Consistently provides the highest level of customer service by demonstrating exceptional product knowledge and store standards with a commercial understanding of key sales drivers and opportunities. 

What will I do?

Sales and Store Standards

  • Responsible for achieving set targets and all other defined KPIs within the retail concession.
  • Ensure the visual presentation of the retail concession is maintained to a very high standard and in line with brand standards at all times.
  • Build and maintain relationships with external brands and host store to drive and maximise marketing opportunities.
  • Maintain high stands of stock replenishment and ensure all items on display are correctly priced.
  • Ensure stock room is maintained to a high standard and all stock treated with respect.
  • Assist with cleaning duties to ensure the store is maintained to a high standard of presentation.
  • Advise the Regional Manager regarding any stock control issues or delivery discrepancies.
  • Ensure fully compliance regarding till operation, refunds and cash control.
  • Prepare and submit timely, accurate and complete reporting as requested by ghd management
  • Promote a positive work environment by maintaining a respectful work place.

Customer Service

  • Actively engage in positive dialogue with customers to establish their needs, offer guidance and generate sales.
  • Inform customers about our products and services in a positive and knowledgeable way.
  • Delivers exceptional customer service in line with REDAC.
  • Conduct effective sales floor product demonstrations to create a fun and enjoyable shopping experience whilst generating sales.

What skills and qualities will I need?

Key Skills:

  • Previous sales management/ supervisory experience is essential gained with a luxury brand or from the hair industry, ideally in-store
  • Passion for exceptional service is key, demonstrating ability to work and drive results in an active selling experience
  • Experience of managing or being responsible for a concession/store, with accountability or good understanding of core KPI’s, including sales and customer service (if applicable)
  • Experience of managing and developing a team, with proven coaching skill (if applicable)
  • Available to participate in the team roster arrangements to include bank holidays and weekends
  • Experience of working with Microsoft applications to include Word; Excel and Outlook
  • Possesses a good basic level of maths and English skills – ideally educated to GCSE level or higher
  • Should have the ability to travel and work at other sites as required



Key Attributes:

  • Customer centric and relentless about exceeding expectations.
  • Entrepreneurial mindset.
  • Results orientated
  • Desire to continuously learn and develop
  • Hunger to deliver exceptional customer service
  • Positive ’can do’ attitude
  • Flexibility and determination to ‘win’
  • Committed team player
  • Receptive to feedback
  • Passionate about ghd brand
  • Ability to delegate tasks and activities
  • Confident leading a team, with strong coaching and mentoring skills
  • Outstanding communication and interpersonal skills.
  • Excellent organisation and presentation skills

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