ghd540 - Global ecommerce Solutions Executive

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Posted: 31/10/2019 14:41
Start Date: Not Available
Salary: Competitive Salary
Location: Leeds Office
Level: Standard
Deadline: 27/11/2020 23:59
Hours: 40.00
Benefits: Competitive Benefits
Job Type: Permanent Contract

What’s the Job?

An exciting opportunity has arisen for Global ecommerce Solutions Executive to join a fast moving, innovative global brand. This is an excellent opportunity for a forward-thinking individual to join our dynamic team and grow with our company.

This role ensures the critical elements and processes relating to the ghdhair.com ecommerce website remain operational and performing to the established KPIs.  

The successful candidate will be required to support multiple teams including development, customer service, finance and ecommerce/digital marketing teams, as well as across multiple business suppliers. They will dovetail into and work amongst the teams - not only keeping the “lights on” but also making improvements to systems and processes.  

The individual will need to be able to rapidly establish a high-level view, identify tasks and work with the teams to document and ultimately action those identified opportunities.  Development is agile and we have recently completed our 150th site deployment.  Experience in agile methods and/or strong project management would be an advantage.

You will be a confident communicator with previous experience within an ecommerce, digital or consumer operations environment.


What will I do?

  • Provide support to customer support enquiries (escalation point, internal and external)
    • Fraud investigation
    • User administration
    • Customer/system anomalies
  • Supporting and coordination of development activities
    • Agile process support
    • Creating / reviewing / prioritising stories
    • QA and UAT Testing across BAU and special projects
    • Website monitoring and assessment, particularly around optimising site speed, peak traffic handling and cyber/site security
    • Overseeing website efficiencies, ensuring the site is bug free and accurate at all times
  • Daily management of ecommerce operations and working with various international markets on order flow management, payment options and logistics
  • Monitoring (SLAs), reporting (KPIs) and optimising activities as necessary
  • Daily management and weekly/monthly reporting against operational targets
    • Working on systems including: SAP Hybris, Zendesk, Cybersource, Jira, Confluence & various

 

What skills and qualities will I need?

  • Previous experience working within an ecommerce environment
  • Previous experience within an agile project team or global operations
  • High technical competence
  • Excellent ability to use initiative and resolve problems
  • Strong ability to multitask and manage at any given time a wealth of contrasting projects and tasks to keep the ecommerce business operationally fluid and progressing
  • Strong attention to detail and accuracy
  • Strong communication skills across multiple stakeholders and ability to converse with various teams (local and global)
  • Excellent account & query handling and ability to see projects through from start to finish
  • Experience working with website CMS systems
  • Highly competent in office suite applications
  • Natural flair in working in a fast-paced environment with high expectation
  • A positive and proactive outlook and enthusiasm towards work and colleagues

 

 

 



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