ghd542 - Key Account Manager – Premium and Travel Retail

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Posted: 07/11/2019 09:07
Start Date: Not Available
Salary: Competitive
Location: London Office
Level: Standard
Deadline: 27/12/2019 23:59
Hours: 40.00
Benefits: Competitive
Job Type: Permanent Contract

What’s the Job?

To grow and develop current Premium and Travel Retail key accounts through a business to business consultative approach to realise sales, distribution and profit targets within clearly defined key performance indicators.

This role plays a key part in identifying, driving and developing future opportunities for partnerships within the Premium and Travel Retail industry.

What will I do?

  • Responsible and accountable for the performance of the UK Premium Retail and Travel Partner business – in line with Revenue growth targets in partnership with the UK Head of Commercial Finance.
  • Develop close working relationships at all levels in each Key Account through a consultative business to business approach
  • Maximise sales opportunities and be aware of in-store activities and promotions, category sales and commercial and operational targets.
  • Develop relationships and work collaboratively with :
    • (Internal) – Head of Key Accounts, Head of Retail Operations, Capability & Education Manager, Head of Marketing UK & ROI ,  Credit control team and Supply Chain team
    • (External) – Senior Management within each Key Account, Key Account sites and operational personnel
  • Identify business opportunities to increase brand visibility and presence and in turn drive sales
  • Support in defining budgets, targets and strategy for Premium Retail according to annual targets, market trends, launches/promotions & competitors’ activities
  • Arrange monthly meetings to present promotional activity and identify areas for business growth
  • Negotiate the successful execution of the sales, marketing and educational plan within each account
  • Collate consistent and accurate data and statistics working with the Commercial Finance Analyst and the wider teams internally and externally across all our locations to ensure an efficient process
  • Produce meaningful and accurate reports, analysis of  KPIs from sales data
  • Prepare  reports, presentations, management information and correspondence on a regular basis
  • Report on all relevant competitor sales and marketing activity
  • Negotiate prime positioning and activity in all targeted accounts
  • To uphold the high standards of integrity for both the brand and the company in all areas of operation of the sales function
  • Attend Monthly UK Management meetings – presenting Premium Retail partner performance and collaborating on strategic development of the UK business
  • Achieve all targets as set and agreed in consultation with the UK MD and Head of Key Accounts

What skills and qualities will I need?

  • Proven track record within retail and/or travel management gained with a luxury brand. Ideally from a beauty background
  • Proven account management experience specifically negotiating with senior stakeholders within key/national accounts
  • Must be enthusiastic, resilient, tenacious and persuasive with excellent communication skills and a strong customer focus 
  • The ability to be a brand advocate and encourage such advocacy in targeted retail sites  
  • Demonstrates drive, energy and resilience to work in an agile trading environment
  • Experience of influencing and negotiating with teams at all levels
  • Be sales driven and commercially aware of the beauty market and trends
  • Must be organised, self-motivated and extremely well presented
  • Demonstrates good networking skills (internally and externally) and actively seeks to use contacts to further their own input, impact and influence
  • Essential to have a high level of computer literacy and be proficient with all MS applications
  • Advanced level Excel knowledge
  • Highly numerate and with strong analytical skills and impeccable attention to detail
  • Experience of building reports, managing and interpreting data and providing analysis and commentary to draw out key issues and themes
  • Data driven with a keen focus on forecasting
  • Should have the ability to travel and work at other sites as required
  • Be willing and able to undertake regular national travel
  • Full driving licence


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