ghd601 - Business Analyst - Digital & Operations

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Posted: 14/02/2020 15:48
Start Date: Not Available
Salary: Competitive Salary
Location: Leeds Office
Level: Standard
Deadline: 27/03/2020 23:59
Hours: 40.00
Benefits: Competitive Benefits
Job Type: Permanent Contract

What’s the Job?

The primary role of the Business Analyst (Digital & Operations) is to ensure business processes and supporting systems continue to meet business stakeholder needs.  The role is hands on and will be responsible for managing and delivering business change processes, system and reporting improvements.   

The roles mission is to implement standardised, best practice solutions and support business process owners to make better decisions about changing processes to drive higher performance outcomes. The Business Analyst plays a key role in fostering collaboration between Digital, Operations, IT and the wider business to capture and define requirements and look for improvement opportunities to streamline processes both current and future state.

The Business Analyst must be a good communicator and be able to translate required business process capabilities and outcomes effectively as they will be in constant communication with subject matter experts, process owners, business leaders and ghd’s development team.


What will I do?

  • Provide a bridge role between IT teams and the business, communicating and translating business operational requirements into technical solutions
  • Deliver integrated technical solutions to address business problems and requirements
  • Produce conceptual high-level designs that are aligned to business processes
  • Define and gather requirements and undertake data analysis and data modelling activities
  • Define functional specifications including creation of user stories and following Change Request processes
  • Work with 3rd Parties/Vendors to ensure technical solutions are completed within project timeline, quality standards and requirements
  • Co-ordinate and support User Acceptance Testing with Business Key Users
  • Maintain ownership of the functional and non-functional requirements throughout the project lifecycle process
  • Collaborate with the Development Manager to manage the development backlog
  • Participate on the Change Advisory Board (CAB)


What skills and qualities will I need?

  • Practical experience in successfully managing IT projects from inception to delivery utilising a mix of internal and external resources
  • Operational background in a multi-national, multi-channel business in a manufacturing, FMCG or similar organisation
  • Functional end to end experience across eCommerce, Commercial, Supply Chain and Customer Service, with a solid understanding of B2B and B2C processes together with the financial relationships relating to each function
  • Solid knowledge of interfaces and interactions between core internal applications (eCommerce Platform & ERP) and external partners (EDI, web services)
  • Experience of defining, documenting and delivering system integration as part of process reengineering and change programmes
  • Experience of defining and documenting processes, identifying gaps and proposing improvements in line with business strategy
  • Practical experience of working with multiple technology platforms and applications with a broad spectrum of knowledge across projects, solutions and services
  • Experienced in sustaining strong working relationships with business stakeholders and the IT Development Team
  • Practical experience of best practice methodology in solution and service delivery and in project management, using both waterfall & agile methodologies
  • Enthusiastic and flexible with a pragmatic, hands-on approach, with the ability to understand the bigger picture
  • Ability to work autonomously and to plan and organise own and peer workloads and work within challenging deadlines
  • Hands-on experience of outsourcing and 3rd party contract management
  • Ideally ISEB/BCS qualified, with ITIL and/or Prince2 Foundation or similar
  • A strong understanding of applications such as:
  • Essential:
    • SalesForce
    • SAP B1/ECC or S4HANA
    • SAP Commerce
  • Preferred:
    • CMS Systems
    • BI/Analytics Solutions
    • SAGE 100/200
    • Microsoft Navision




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