ghd595 - Digital Operations Engineer

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Posted: 27/02/2020 14:34
Start Date: Not Available
Salary: Competitive
Location: Leeds Office
Level: Standard
Deadline: 29/05/2020 23:59
Hours: 40.00
Benefits: Competitive
Job Type: Permanent Contract

Job Role

We’re a young company that’s achieved great things by creating a best in class range of products that are loved by stylists and consumers alike. We remain fiercely ambitious, with big growth plans, exciting new innovation in the pipeline and geographic expansion.

We pride ourselves on remaining true to our founding ethos - the spirit of transformation - and have established a position at the forefront of the competitive fashion styling sector, where we are renowned as one of the leading hair styling brands around the world and synonymous with style and sophistication.
 

What’s the Job?

The ecommerce Digital Operations Executive is an operational role to support the efficient and effective running of the global digital eCommerce and marketing enterprise.   The roles mission is to deliver a high performing global eCommerce operation. This individual will be responsible for monitoring performance, resolving operational issues, providing system administration, coordinating activities with 3rd parties, and delivering technical support across a wide range of internal and external stakeholders.   The role will work closely with internal and external development team to implement continuous deployment processes and ensure products are delivered on secure, available and scalable infrastructure.

What will I do?

  • Resolve operational problems efficiently and effectively across the commerce enterprise.
  • Identify root causes of operational malfunctions and provide resolutions.
  • Responsible for incident and service request triage, and prompt resolution of operational issues.
  • Responsible for developing preventative measures and issue resolution procedures.
  • Provide 2nd line support for all 3rd party API’s and order processing interfaces.
  • Performing daily checks reporting and resolving issues and repairs where necessary.
  • Perform system administration, troubleshooting and good level of housekeeping.
  • Deal with orders in the back office and liaise with Customer Service, Finance and Logistics and assist with order queries, refunds and investigations.
  • Work with Customer Service Team and ensure a high-level customer satisfaction is being delivered
  • Clearly and concisely communicating with other departments to resolve issues and share information.
  • Develop a deep understanding of all support activities and make suggestions to improve and innovate.

Attend and participate in training and team meetings

 

What skills and qualities will I need?

  • Considerable experience of eCommerce operations and supporting administration.
  • Extensive experience in deployment, implementation, configuration, troubleshooting and optimisation eCommerce environment, ideally within SAP / Hybris.
  • Experience of the eCommerce order lifecycle, from customer order to payment processing.
  • Experience working in an agile development environment.
  • Experience of eCommerce operations, integration platforms and 3rd Party API’s.
  • Excellent communication skills and relationship-building across business units.
  • Ability to be collaborative and to encourage collaboration and cross-functional relationships.
  • Energy and focus on delivering the right work in the right order based on value.
  • Good communication skills with frequent, transparent and clear communication needed across all levels.
  • Experience of working in a group function that supports both local and overseas service delivery working with varied stakeholders.
  • Practical experience of best practice methodology in service management and operations support.

Good understanding of business applications specifically CRM, ERP, BI, Marketing solutions, WMS.



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