26 - Support Worker DVA Ealing

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Posted: 18/06/2019 15:08
Start Date: Not Available
Salary: £24,464-£29,901
Location: Ealing
Level: Entry Level
Deadline: 16/07/2019 23:59
Hours: 37.50
Benefits: 27 days holiday; buy and sell annual leave programme; PerkBox; Health Cash Plan and more
Job Type: Permanent

We are looking for a Support Worker with domestic violence and abuse (DVA) experience to join our team in Ealing. In this role you will work alongside the team to provide a safe and empowering environment, in their homes or at our refuge, for women and their children and/or dependents who are experiencing or have experienced domestic abuse.

Our Ealing team is small but passionate and very supportive. At our refuge we support eighteen families with the aim of supporting them and empower them to achieve independence to help them go where they want to go in life. For this purpose, we work closely with a number of external agencies in the borough, with whom we are proud of having a fantastic relationship.

 

In this role your main responsibilities will include:

  • Responsible for the delivery of services to service users, ensuring effective reporting to the Manager as appropriate.
  • Responsible for risk management and financial control within the team.
  • Responsible for, high standards of customer care.
  • To act in accordance with the values and aims of Housing for Women.
  • To promote and implement Housing for Women’s policies and procedures.

 

To be successful in this role you will need:

  • Experience of delivering support to adults from diverse backgrounds and with mixed abilities and complex needs in a supported environment; preferably in Domestic Violence Abuse (DVA) refuges or community based setting.
  • Demonstrable experience of undertaking individual assessments including risk assessments and developing and delivering support plans.
  • Understanding of local and national approaches to tackling domestic abuse including MARAC, child protection, social and voluntary services approaches/involvement.
  • Demonstrable knowledge of strategies to empower service users to address issues of DVA.

 

Housing for Women is an independent organisation and we support women in London to challenge the inequalities they face. As a charity and a registered housing association, we are proud to have housed London’s women for 80 years; providing secure, affordable housing and related services to help them make the most of the opportunities they have.

Interviews will take place on Tuesday 23rd July 2019

 

 

Overall Aim

 

Work alongside the team to provide a safe and empowering environment for women and their children/dependents who are/have experienced domestic abuse either in their own homes or in a refuge setting.

 

Deliver quality support services for Housing for Women within the standards and contract assessment and monitoring framework set out by our Commissioners and funders.

 

Contribute to the implementation of the team’s aims and objectives and operational policies and procedures in such a way that they contribute to the mission of Housing for Women and deliver on business plan objectives.

 

 

Key Responsibilities

 

  1. Responsible for the delivery of services to service users, ensuring effective reporting to the Manager as appropriate
  2. Responsible for risk management and financial control within the team
  3. Responsible for, high standards of customer care.
  4. To act in accordance with the values and aims of Housing for Women
  5. To promote and implement Housing for Women’s policies and procedures

 

 

Key result areas

 

  1. Take responsibility for the effective day to day management and smooth operation of the refuge and provide effective support to women living in their homes:
  2. Manage own case load, key working women using individual support plans
  3. Actively manage new referrals from relevant agencies and individuals, conducting assessment interviews, risk assessments, obtaining relevant information from relevant agencies.   
  4. Issue occupancy agreements (refuges only) and induct new service users into the service. Preparing rooms for resident s as required
  5. Ensure the provision of practical and emotional support to vulnerable women and their children/dependents:
  • carry out regular risk assessments and promote the safety of women and their children, assisting them in safety planning
  • assist women in the community to access any additional security measures and Sanctuary provision
  • assist with welfare and benefits applications (act as advocate where possible)
  • enable service users to access appropriate health care and specialist support
  1. provide information about and help service users engage with local agencies and community resources ensuring cultural needs are met
  2. encourage and support service users to identify, access and maintain appropriate education, training and employment
  3. support women to understand and access their legal rights
  4. advocate for and support women to take up their housing rights
  5. Support the implementation of the move on strategy and plan for the hostel ensuring the minimisation of voids and an appropriate balance of women/children is maintained.
  6. Provide resettlement advice and support to women who have left the project working in co-operation with any other agencies.

 

Housing management (refuge only)

 

  1. Monitor Rent accounts weekly, ensuring that rent collection is maximised and arrears minimised.
  2. Ensure that voids are actively managed and that the empty properties are let within the target timescales.
  3. Take appropriate action in respect of breaches of licence agreements in line with policy and in the consultation with the manager.
  4. Carry out regular health and safety checks in line with policy.
  5. Complete void/letting information

 

Maintenance (refuge only)

 

  1. Ensure repairs are reported promptly and work completed within appropriate timescales, ensuring the continued provision of good quality housing, equipment, fixtures, furnishings and fittings.

 

Out of hours services

 

  1. Participate in the Out of Hours emergency on call rota as required.

 

Service user participation

 

  1. Promote service user empowerment; working with service users to develop appropriate methods and techniques to enable them to express their views and inform decisions in respect of: -

 

  • support plans
  • complaints and concerns
  • how services are delivered and managed,
  • the maintenance and repair of the buildings and equipment
  • meetings, activities and community engagement
  • Managing and developing services
     
  1. Managing and developing activities and services to meet identified needs that will support individual/community well being and individual and cultural identity.
  2. Provide accurate and timely information analysis and reports to the manager as they may request for the proper management of the service.
  3. Work with the manager, children’s worker, volunteers and other colleagues to provide excellent customer service and delivery standards in line with the requirements of commissioners and funders.
  4. Actively contribute to the continuous improvements of services through reviewing systems and practices and responding to service users and stakeholder’s feedback.
  5. Work positively and proactively within HfW, participating in service users meetings, HfW staff meetings and other HfW events and training.
  6. Represent HfW at external meetings as required.

 

Team Working

 

  1. Support the Manager to induct, train and develop new staff and volunteers in accordance with HfW policy and procedure and best practice.
  2. Supervise any volunteers or students or trainees under the guidance of the Manager as required.
  3. Contribute positively to working in a team, actively participating in team meetings and providing constructive feedback to colleagues and sharing knowledge, skills and ideas. 
  4. Play an active role in service audit and reviews.
  5. Maximise own personal development by positively contributing to induction, supervision, training, appraisal and team meetings
  6. Foster and maintain good working relationships with external agencies and create effective relationships and interfaces with other departments of the Association to achieve service objectives. 

 

Working with others

 

  1. Develop positive working relationships with external agencies and relevant professionals to support the delivery and development of quality services that meet the needs of service users, ensuring that the interests of HfW are protected.
  2. Work in conjunction with partner agencies and key stakeholder within Child and Adult protection.
  3. Act in a constructive and professional manner at all times, recognising the role is representing HfW and educating the community about domestic abuse.

 

Financial management and control

 

  1. Contribute to the preparation of hostel budgets and work within established budgets.
  2. Ensure that residents’ claims for housing benefit and service charges are collected weekly and that pro-active action is taken to collect late payments and recover arrears and debts.

 

Record keeping, data management

 

  1. Ensure that accurate and up to date service user, financial and other relevant service records are maintained.
  2. Ensure service user files and support plans and other written documents are accurately completed and clear and that data is entered onto relevant computer/paper based systems in a timely fashion.
  3. Ensure that confidentiality of records and information relating to service users and staff is maintained in accordance with HfW’s Confidentiality Policy

 

 

Health and Safety

 

  1. Minimise risk to service users, self, the team and others by undertaking formal risk assessments, developing safety plans and maintaining accurate records.
  2. Ensure the safety and security of the refuge buildings, including residents and visitors.
  3. Comply with all health and safety policy, procedure and legislation in respect of food hygiene, lone working, lifting and handling, cleaning and chemical storage.

 

Quality and contract compliance

 

  1. Keep up to date with changes in legislation, policy and best practice in Child Protection and Domestic Violence and contribute to services reviews working in conjunction with service users to ensure contract compliance.
  2. Undertake all duties in accordance with HfW policies, procedures and guidelines, ensuring compliance with relevant legislation and guidance.

 

Other

 

  1. No role profile can be entirely comprehensive and the post holder will be expected to carry out such duties as may be required from time to time and are broadly consistent with the role profile.
  2. All staff should be aware of the Association’s risk management policy and undertake their duties in accordance with risk management procedures in place.
  3. Staff are encouraged to discuss with their line managers ways in which controls and procedures can be improved.

 

Key result areas

 

  1. 100 % of outcome stars and support plans in place and reviewed regularly
  2. 100% risk assessments are in place and aim to review them regularly
  3. Manage own workload and work to own initiative updating and taking guidance from senior staff when required
  4. Ensure case notes / electronic systems are updated correctly
  5. Support, encourage and advocate for all women in our service, ensure they are able to access appropriate benefits, training / learning opportunities, health services, legal services and appropriate housing
  6. Assist women in the community to access any additional security measures and sanctuary provision if needed
  7. Support women in the ‘move-on’ process, ensuring they are referred to appropriate support agencies if out of borough
  8. Work flexibly to accommodate service user needs
  9. Ensure service users attend and participate in group work
  10. Support women with their legal issues helping to draft and attend courts with them
  11. Advocate for and support women to take up their housing rights
     

Please also be aware of and follow Housing for Women’s policies and procedures, with particular attention to health and safety, equality and diversity and customer service excellence. To further your development and knowledge you will be expected to attend training as necessary.

Housing for Women reserves the right to amend this role profile as necessary, after consultation with the postholder, to reflect changes in or to the role.

 

Role Profile

 

 

Essential

Desirable

Experience

 

 

Minimum of 1 years’ experience of delivering support to  adults from diverse backgrounds and with mixed abilities and complex needs in a supported environment; preferably in Domestic Violence Abuse (DVA) refuges or community based setting

X

 

Demonstrable experience of undertaking individual assessments including risk assessments and developing and delivering support plans

X

 

Knowledge

 

 

Up to date knowledge of relevant legislation namely; Children’s Act, Community Care Act, Domestic Violence Legislation, Housing Act

 

X

Understanding of local and national approaches to tackling domestic abuse including MARAC, child protection, social and voluntary services approaches/involvement

X

 

Ability to make decisions and to work independently whilst remaining accountable to line management

 

X

Demonstrable knowledge of strategies to empower service users to address issues of DVA

X

 

Experience and understanding of the monitoring requirements of delivering housing related support contracts

 

X

                                                      Key competencies

 

 

Communication

 

 

Good communication skills with ability to: -

  • Communicate information clearly, confidently and concisely with the potential to present information appropriate to the  situation and audience
  • Build rapport, encourage active participation and enable others to express ideas and opinions
  • Build trust and confidence with service users, colleagues and partner agencies
  • Adopt a range of influencing strategies/styles to persuade others, to promote agreement, commitment to proposals and a positive working relationship

X

 

Clear about own boundaries as well those of others, including service users

X

 

Demonstrable ability to write letters and reports to a good standard and to maintain accurate records

X

 

Demonstrable knowledge and experience of using Microsoft Office or equivalent, including use of Outlook, Word and Excel in order to be self-servicing

X

 

Working with others

 

 

Proven ability to work positively and proactively to build relationships with work colleagues and key stakeholders taking positive action to manage actual and potential conflicts

X

 

Able to work on own initiative, be proactive, juggle competing demands and problem solve and to ‘muck in’.

X

 

Education and training

 

 

IDVA qualification (Safe Lives accredited)

 

X

Training in relevant topics including:

  • Legal
  • Housing
  • welfare rights
  • Safeguarding &POVA

 

X

Good general standard of numeracy and literacy

 

X

 

Other

 

 

Ability to participate in the Out of Hours duty rota

X

 

Current driving licence and use of a vehicle during normal working hours and/or when on Out of Hours duty rota

 

X

Ability to work flexibly and specifically within a 8am-8pm shift system in order to deliver the service

X

 

 



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