MDT Co-ordinator/ Deputy - MDT Co - Ordinator

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Posted: 29/08/2017 13:53
Start Date: Not Available
Salary: 26000 - 32000
Location: Tidworth - Tedworth House
Level: Delivery
Deadline: 19/09/2017 23:59
Hours: 37.5
Benefits: Standard
Job Type: Permanent



Job Title: MDT Coordinator/ Deputy Support Hub Manager        


Reports to: Support Hub Manger.           


Based at: Tedworth House Recovery Centre – Tidworth, Wiltshire


I support the blokes by:


Job Purpose


The primary function of this role is to:

Coordinate the work of the Multi-Disciplinary Teams (MDTs) at Tedworth House Recovery Centre to ensure that the MDT meetings run effectively, are well structured, that all beneficiaries are discussed and the whole beneficiary recovery journey is recorded in CRM









To work under the direction of the Support Hub manager and to deputise as and when required, making decisions and delegating work to others in the manager's absence




Main Responsibilities.

  • Lead with the ongoing implementation of MDT framework changes
  • Facilitate and coordinate the administration functions of the MDT meetings including:
  • Prepare the fortnightly MDT agenda, ensuring that all beneficiaries accessing in-depth welfare support are identified and discussed at MDT meetings, placing names for discussion onto the meeting agenda 3 working days before the meeting.
  • Request the attendance of relevant non-members to the fortnightly MDT meetings
  • Capture all recommendations during the fortnightly MDT meetings onto the electronic MDT Record.
  • Update CRM with all completed actions as appropriate
  • Triage all phone calls/emails from potential beneficiaries contacting the Support Hubs for welfare support.
  • Provide simple sign-posting support where necessary
  • Send out Recovery Support forms to potential beneficiaries with multiple or complex welfare needs, liaising with the Support Hub Manager if necessary.
  • Collate completed Recovery Support forms .
  • Ensure all forms are completed satisfactorily – and if not, liaise with potential beneficiaries to ensure all data fields are accurately recorded.
  • Ensure all completed forms then follow the approval process before being allocated as an active case.
  • Upload data onto CRM in an effective, efficient, accurate and timely manner, compiling monthly statistics for the Support Hub Manager
  • Assess eligibility of all potential beneficiaries, updating CRM as required
  • Under the direction of the Support Hub Manager carry out monthly CRM audit record checks and assist the internal audit team as and when required
  • Arrange and diarise staff supervision ensuring all mandated staff receive timely supervision
  •  Support upcoming projects being led by the Support Hub.
  • Work with and maintain excellent relationships with all agencies and Charities working with or as part of the Support Hub
  • Schedule meetings electronically, diarising events by liaising with the Admin team for room bookings
  • Champion the Recovery Centre culture of equality, diversity, dignity and respect.
  • Actively promote and share the vision of Help for Heroes and the Recovery Centre.
  • Carry out any reasonable tasks and training within the overall purpose of the role.




Essential Knowledge, Skills & Experience


Significant previous experience working in the health/care sector in an admin office management environment, preferably in a team lead capacity.

ECDL or equivalent IT qualification.

Proficient in use of email, internet, word and excel.

Knowledge of customer relations management systems and/or case management systems.

Excellent communication skills both verbal and written to accurately record information.


Desirable Knowledge, Skills & Experience

Knowledge of the H4H 360º Holistic support model approach

Understanding of Wounded, Injured and Sick personnel care pathway


Key Competencies & Behaviours



  • Ability to build rapport quickly and to understand needs and expectations
  • Positive, empathetic, patient, polite and friendly manner
  • Ability to remain calm under pressure
  • Displays the highest levels of integrity, confidentiality  and commitment
  • Respond quickly to changing demands and demonstrate strong skills in prioritisation and time management
  • Work within a range of environments and working cultures, adapting personal style accordingly
  •  Lead and drive work forward with minimal direction
  • Analyse information quickly and communicate in a concise and articulate manner
  • Well organised with the ability to prioritise
  • Attention to detail in all aspects of work
  • Demonstrates an ability to work as part of a team and be a flexible team player
  • Demonstrates self-motivation
  • Flexible re. hours of work



Guiding Principles


All elements of  your delivery of the Job Description must encapsulate :


Best In Class

We must remain fresh, well-informed and innovative in our approach so that we can consistently develop best-in-class support services for our WIS and their families. We must invest in our staff as it is they who will make the difference.

It’s about the blokes

              The  WIS and their families must remain the focus of everything we do

Support to families is as important as support to the WIS. We must maintain the personal touch and give the WIS and their families our personal attention.

Can Do

We must remain easy to access for our beneficiaries and easy to do business with for our partners and other H4H staff. We must remain a ‘can-do’ organisation that will find a single reason to make something happen, not 100 reasons to stop it. ‘Can, not can’t; will, not won’t; why not, not why. ’We must remain efficient and not bureaucratic.

One Team

Regardless of where you work or what you do in H4H, we must work as a team to deliver the best possible holistic support and services to our WIS and their families today and into the future, and to develop our services over time. We expect the highest standards of competence, commitment and personal conduct from H4H staff in their dealings with the WIS and their families, our partner organisations, and each other.



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