20220520SCC&AM - Senior Corporate Communications & Advocacy Manager

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Posted: 23/05/2022 09:36
Start Date: Not Available
Salary: up to £39,795.00 per annum
Location: Remote
Level: Support
Deadline: 05/06/2022 23:59
Hours: 35.00
Benefits: Competitive
Job Type: Permanent

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are: Innovative – Collaborative – Authentic – Resourceful – Energetic.  We have an incredible opportunity for a Senior Corporate Communications & Advocacy Manager to join our team. Please see below for more information on what just might be your future role.

Job Purpose

Responsible for the implementation of the Charity’s strategic external affairs agenda, building and protecting our reputation as the leading organisation supporting wounded veterans in the UK.


  • Building and maintaining relationships with key stakeholders identified as part of our corporate communications strategy
  • Building and protecting the Charity’s reputation, including supporting with crisis communications
  • Overseeing how the Charity communicates & connects with its beneficiaries
  • Providing expert knowledge & understanding of beneficiaries to inform charity-wide projects
  • Line management of 2x Comms Officers

Main Responsibilities

  • Identify, build & nurture mutually beneficial relationships with key stakeholders, within the third sector, media, the NHS and the MOD, to drive forward our Communications & Policy activity
  • Through ‘Championing the wounded’ identify ways to demonstrate the societal impact of the charity beyond the veteran community
  • Lead the development and communication of key corporate projects, such as the Annual Report and Impact Report
  • Work closely with the Senior Public Affairs Manager to identify opportunities to promote our policy work in the media.
  • Protect the reputation of the Charity by supporting the development of reactive statements, scenario planning and change communication during times of crisis
  • Be up to date on the latest current affairs issues affecting our sector and advise internal stakeholders when appropriate
  • Proactively identify and propose responses to themes in the national news agenda that affect our services, beneficiaries and sector
  • Oversee beneficiary consent for content gathering, developing the process and advising colleagues on best practice.
  • Take a leading role in the development of an engagement journey with beneficiaries ensuring ongoing connection with the Charity.
  • Provide escalation support to the PR and Comms team in the daily running of the Charity’s Press Office, including participation in an out of hours on call rota.

Essential Knowledge, Skills & Experience

  • Minimum of 6 years relevant experience.
  • A friendly, confident character with excellent interpersonal skills
  • Demonstrate the ability to plan ahead whilst still able to work at a fast pace with changing priorities
  • Demonstrate the ability to complete work in a timely manner, meeting deadlines whilst able to manage upwards and downwards
  • Experience working under pressure and with changing priorities
  • Ability to understand the charity and fit in with the tone of voice
  • Excellent written and verbal communication skills
  • Have an interest in current affairs and a understanding of the different types of media outlets
  • Demonstrate a positive attitude to work and be passionate about the cause.

Desirable Knowledge, Skills & Experience

  • Experience working in military, healthcare or similar sector

Key Competencies & Behaviours

  • Confident and polite manner
  • Ability to build rapport quickly and to understand needs and expectations
  • Positive, empathetic, patient, polite and friendly manner
  • Ability to remain calm under pressure
  • Displays the highest levels of integrity, confidentiality and commitment
  • Respond quickly to changing demands and demonstrate strong skills in prioritisation and time management
  • Work within a range of environments and working cultures, adapting personal style accordingly
  • Lead and drive work forward with minimal direction
  • Analyse information quickly and communicate in a concise and articulate manner
  • Well organised with the ability to prioritise
  • Attention to detail in all aspects of work
  • Demonstrates an ability to work as part of a team and be a flexible team player
  • Demonstrates self-motivation
  • Flexible re. hours of work

Model our Values. We are:

  • Innovative-Collaborative-Authentic-Resourceful-Energetic


Help for Heroes is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI).


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