20220913SPIManager - Senior Product Innovation Manager

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Posted: 16/09/2022 13:05
Start Date: Not Available
Salary: circa £50,000
Location: Remote
Level: Delivery
Deadline: 20/12/2022 23:59
Hours: 35.00
Benefits: Competitive
Job Type: Permanent

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are: Innovative – Collaborative – Authentic – Resourceful – Energetic.  We have an incredible opportunity for a Senior Product Innovation Manager to join our team. Please see below for more information on what just might be your future role.

Job Title:        Senior Product Innovation Manager (Commercial & Fundraising)

Reports to:      Commercial Director

Based at:        Remote with occasional travel to London and Salisbury

Job Purpose

Establish and lead a Product Innovation strategy and function to develop new fundraising and commercial products that increase our income and impact through developing a new product innovation process and actively developing and launching new products into market.


  • Establish a product innovation process and strategy to deliver our Commercial plan
  • Lead an innovation process for new commercially led products that will extend our reach whilst delivering impact through identifying opportunities to utilise our Charity expertise.
  • Support the development of a culture of innovation across the teams actively sharing insight and building collaboration

Main Responsibilities

  • Lead the establishment of a new product development strategy and process understanding current product portfolio, performance and opportunity based on market research and trends to ensure optimum balanced fundraising portfolio.
  • Develop a pipeline of concepts that support the Charity to increase income, impact and reach utilising work done with our Innovation Partner
  • Present territories and opportunity focuses to Exec and Board on a regular basis, working closely with other Directors in particular Recovery (Services)
  • Develop a clear process to support innovation and NPD across the Directorate, including timelines and progress points
  • Work with the Commercial Heads of to review the current product portfolio, identifying opportunities, and providing specialist knowledge to support prioritising and development
  • Build relationships at Leadership team and Exec level to be able to support product innovation and achieve solutions
  • Support teams to actively engage in innovation and support building of an innovation culture
  • Build partnerships where relevant to enable effective product innovation working with others to achieve our goals
  • Build comprehensive business cases to support new products working closely with finance

Essential Knowledge, Skills & Experience

  • Recent and up to date experience of leading a product development function either in a Charity, Not for Profit or Commercial organisation
  • Proven and demonstrable experience of launching new products into market
  • Proven experience of implementing an NPD process
  • Experience of commissioning and using research and insight to guide decision
  • Experience of product proposition development (and of using agencies effectively)
  • Able to build strong and robust business cases
  • Experienced at running and managing Sprints to develop product at pace.
  • Highly experienced in commissioning and leading test programmes to assess viability.
  • Strong budget management
  • Excellent stakeholder management and engagement
  • Excellent and engaging presentation style and ability to be authoritative and credible across all levels including to Board.
  • Excellent networker and able to build external partnerships

Desirable Knowledge, Skills & Experience

  • Understanding of fundraising / charity sector
  • Empathy with Help for Heroes cause and purpose

Key Competencies & Behaviours

  • Able to engage and enthuse a wide range of stakeholders
  • Strong project manager
  • Confident and polite manner
  • Ability to build rapport quickly and to understand needs and expectations
  • Positive, empathetic, patient, polite and friendly manner
  • Ability to remain calm under pressure
  • Displays the highest levels of integrity, confidentiality and commitment
  • Respond quickly to changing demands and demonstrate strong skills in prioritisation and time management
  • Work within a range of environments and working cultures, adapting personal style accordingly
  • Lead and drive work forward with minimal direction
  • Analyse information quickly and communicate in a concise and articulate manner
  • Well organised with the ability to prioritise
  • Attention to detail in all aspects of work
  • Demonstrates an ability to work as part of a team and be a flexible team player
  • Demonstrates self-motivation
  • Flexible re. hours of work

Model our Values. We are:

  • Innovative-Collaborative-Authentic-Resourceful-Energetic

Help for Heroes is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI).


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