20222406 RCC - Recovery College Coordinator

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Posted: 24/06/2022 13:39
Start Date: Not Available
Salary: Up to £22,666
Location: Remote
Level: Delivery
Deadline: 10/08/2022 23:59
Hours: 35.00
Benefits: Competitive
Job Type: Permanent

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are: Innovative – Collaborative – Authentic – Resourceful – Energetic.  We have an incredible opportunity for a Recovery College Co-ordinator to join our team. Please see below for more information on what just might be your future role.

Job Title:        Recovery College Co-ordinator

Reports to:     Student Services Manager

Based at:      Remote working        

Job Purpose

To provide an efficient, comprehensive and confidential administrative service for students and facilitators for all courses that form part of the Recovery College curriculum.


  • Operate within the day to day administrative systems, practices and procedures of the Recovery College
  • Support the scheduling of all Recovery College activity, including curriculum planning and course scheduling
  • Deliver an effective, up to date, accurate and responsive service for student enrolment, course booking, allocation and attendance

Main Responsibilities

  • Act as the initial point of contact for courses within the Recovery College
  • Communicate with students on all aspects of course delivery and course attendance in a positive and professional manner, instilling trust and confidence in their ability to participate on courses
  • Administer the course selection process for students across the Recovery College, ensuring course choices are accurately captured, collated and processed in a timely manner in line with Recovery procedures 
  • Administer the course attendance process for students for all courses, sending out joining instructions, digital links and associated information to enable students to attend courses of their choice
  • Liaise with Case Managers on a regular basis for course availability and student attendance.
  • Receive and process referrals to the Recovery College in a timely and professional manner
  • Record all aspects of student contact on Eclipse in line with guidance
  • Review and capture eligibility checks, risk assessments, alerts, and warnings for individual students, recording appropriate information for facilitators awareness
  • Maintain electronic databases and paper systems in accordance with current policies and procedures to ensure accuracy of information, data protection compliance and efficiency
  • Update and amend course bookings, ensuring that changes are actioned efficiently and appropriately
  • Support course facilitators with any administrative requirements, e.g. following up on student non-attendance
  • Co-ordinate feedback processes for the Recovery College, ensuring that student evaluation forms are completed after each course
  • Support the collation and presentation of accurate and up to date enrolment and course booking, attendance and retention figures as required for analysis and evaluation
  • Support processes for timetabling and planning of courses, including resource requirements (classrooms, accommodation and equipment / materials)
  • Ensure all course materials are available for course facilitators in a timely manner
  • Role model recovery language with all students, facilitators and staff through positive strengths based, non-discriminatory, non-jargon, non-medical language

Essential Qualifications

  • Educated to A Level standard or equivalent

Essential Knowledge, Skills & Experience

  • Experience of working in a training / learning environment
  • Excellent organisational, planning and time management skills
  • Strong user level IT Skills, including Microsoft office software
  • Excellent communication and interpersonal skills
  • Previous experience of working in a support environment with students / beneficiaries / customers

Desirable Knowledge, Skills & Experience

  • Knowledge, understanding and experience of information governance, data protection and confidentiality
  • Knowledge of the recovery approach to learning
  • Charitable / 3rd sector experience

Key Competencies & Behaviours

  • Confident and polite manner
  • Ability to build rapport quickly and to understand needs and expectations
  • Positive, empathetic, patient, polite and friendly manner
  • Ability to remain calm under pressure
  • Displays the highest levels of integrity, confidentiality and commitment
  • Respond quickly to changing demands and demonstrate strong skills in prioritisation and time management
  • Work within a range of environments and working cultures, adapting personal style accordingly
  • Lead and drive work forward with minimal direction
  • Analyse information quickly and communicate in a concise and articulate manner
  • Well organised with the ability to prioritise
  • Attention to detail in all aspects of work
  • Demonstrates an ability to work as part of a team and be a flexible team player
  • Demonstrates self-motivation
  • Flexible re. hours of work

Model our Values. We are:  Innovative-Collaborative-Authentic-Resourceful-Energetic

Help for Heroes is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI).


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