20220901Relationship Manager - Phil_1 - Relationship Manager, Philanthropy Partnerships

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Posted: 14/09/2022 10:04
Start Date: Not Available
Salary: up to £40,000 per annum
Location: Remote
Level: Delivery
Deadline: 20/12/2022 23:59
Hours: 35.00
Benefits: Competitive
Job Type: Permanent

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are: Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for a Relationship Manager- Philanthropy to join our team. Please see below for more information on what just might be your future role.

Job Purpose

To develop and grow a portfolio of high value givers, providing excellent relationship management to donors and prospects, producing compelling cases for support, donor materials and events, and supporting the Executive Team and key senior volunteers to make timely and appropriate asks to grow the Philanthropy programme.


  • To identify, cultivate and steward relationships to deliver maximum long-term impact and income; managing and developing a portfolio of major donors
  • To lead on developing a suite of compelling cases for support for different areas of our work working closely with stakeholders across the organisation
  • To inspire major donors to enable delivery against personal and Philanthropy team targets, personally securing five and six figure gifts

Main Responsibilities

  • Achieve or exceed agreed personal and team income targets through delivery of a high value donor portfolio to achieve five and six figure giving
  • Identify and manage new major donor prospects through research and networking both within and outside the organisation and understand what makes donors ‘tick’ and how to engage them, creating bespoke stewardship plans
  • Possess strong donor relationship management and cultivation skills to nurture deep, long-lasting relationships; be adept at creating unique supporter stewardship experiences. 
  • Planning and delivering high quality, exclusive, engagement events with the support of the Philanthropy & Events Co-ordinator, to provide new cultivation and stewardship opportunities.
  • Represent the charity to potential donors, often at senior levels and be capable of presenting compelling propositions and ‘making the ask’.
  • Work collaboratively with internal stakeholders across a complex organisation to develop and tailor cases for support, creating compelling, relevant and personalised funding proposals for major donors to generate project and unrestricted funding.
  • Produce and write high quality donor reports demonstrating the impact of their donations
  • Be a brilliant communicator with the confidence to build relationships with high value donors and senior volunteers, inspiring support for the charity by telling stories of our transformational work with wounded veterans and their families.
  • Ensure the CRM is updated and maximised in a fundraising  and relationship development capacity and GDPR is adhered to
  • Contribute to the development of Philanthropy’s fundraising strategy, working with Senior Manager Philanthropy and Head of Partnerships
  • Keep abreast of industry developments, and best practice

Essential Qualifications

  • Educated to degree level or equivalent

Desirable Qualifications

  • Professional fundraising qualification

Essential Knowledge, Skills & Experience

  • Demonstrable experience of personally soliciting high value gifts at a five to six figure level from high value donors and of developing long-term relationships with donors
  • Proven track record of prospect research, developing a high value pipeline and delivering growth
  • Excellent interpersonal and collaborative skills and the ability to communicate confidently with senior colleagues, stakeholders and donors
  • Proven experience of producing high quality and compelling proposals, reports and communications to inspire generous support and high value donations.
  • Good experience of managing exclusive, engagement opportunities, both in-person and online, to either steward existing donors or cultivate new donor prospects
  • Good experience, knowledge and understanding of the principles of high value relationship fundraising, donor cultivation and stewardship
  • Exceptional organisational, project and time-management skills, with the ability to work under pressure, plan and prioritise work effectively
  • Confident in decision making and creative problem solving
  • An effective team player with excellent interpersonal skills
  • Excellent networking, negotiation and influencing skills
  • A good understanding and experience of working with CRM databases to maintain updated, accurate donor records
  • Good working knowledge of Microsoft Office applications, particularly Word, Excel and PowerPoint
  • Understanding and knowledge of GDPR and how it applies to high value fundraising

Key Competencies & Behaviours

  • Entrepreneurial, creative and imaginative attitude towards fundraising - identifying and maximising opportunities
  • Self-starter and self-motivated, with ability to work both independently and collaboratively with team members and colleagues across Help for Heroes
  • Personable, professional, and able to comfortably communicate with a variety of stakeholders, tailoring communication style accordingly
  • Excellent at building and nurturing relationships
  • Ability to influence others using excellent communication skills
  • Displays the highest levels of integrity, confidentiality and commitment
  • Resilient with the ability to remain calm under pressure
  • Displays a positive, empathetic, patient, polite and friendly manner
  • Responds quickly to changing demands and demonstrates strong skills in prioritisation and time management
  • A passion for supporting wounded veterans and their families
  • Analyses information quickly and communicates in a concise and articulate manner
  • Attention to detail in all aspects of work
  • Works within a range of environments and working cultures, adapting personal style accordingly
  • Able to attend or support at events which may fall outside office hours
  • Able to travel to London area regularly and for donor meetings
  • The role may involve occasional evening or weekend events so a flexible approach to working hours is required and time off in lieu will be given
  • Occasional travel across the UK for meetings or events may also be required
  • Models our Values: Innovative-Collaborative-Authentic-Resourceful-Energetic


Help for Heroes is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment.

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