VCA0121 - Veterans Clinical Advisor

Posted: 25/01/2021 11:08
Start Date: Not Available
Salary: £36,170 - £45,110
Location: South West
Level: Delivery
Deadline: 16/03/2021 23:59
Hours: 37.5
Benefits: Standard
Job Type: Permanent

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are: Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for a Veterans Clinical Advisor to join our team in the South West. Please see below for more information on what just might be your future role.


Job Purpose  

  • Operate as the regional senior clinical subject matter expert (SME).
  • Act as an initial SME point of contact between the Wounded Injured and Sick (WIS) with resultant long-term health issues and the NHS, integrating Help for Heroes input to the clinical pathway within the Recovery Multidisciplinary Team (MDT). 
  • Provide clinical advice and support to veterans, their families, loved ones and carers, and to Help for Heroes personnel in support of the charitable objects and values.


  • Lead on the assessment of clinical needs of individual veterans, their case management and delivery of professional support as part of the MDT.   
  • Line Management, guidance, governance, and support to the regional clinical team.

Main Responsibilities

  • Seek out and establish effective working relationships with a wide range of internal and external stakeholders.   
  • Engage with serving personnel, veterans, and their families, working with partner agencies, charities, and other organisations to offer clinical support and advice.
  • Promote and practice coaching for health, facilitating and empowering veterans to actively participate in managing their own health.
  • Liaise with the regional Personnel Recovery Units (PRUs) regarding those who may require support during and post transition from the Armed Forces.
  • Liaise with the regional NHS, building a strong relationship, scoping the potential to develop and coordinate Veterans Injury Clinics alongside the NHS.
  • Support the NHS to maintain contact with veterans, especially those who are challenging to reach.
  • Participate in Help for Heroes MDT meetings, case conferences and other meetings as requested.    
  • Maintain an active database of cases, fulfil data requests as requited, produce monthly updates, reports and record outputs and outcomes on the Records Management System.
  • Support veterans in managing complex treatment pathways, and actively following up individual progress.
  • Liaise with other medical facilities where veterans with complex injuries are being treated. 
  • Arrange and accompany veterans to appointments at specialist clinics.
  • Adhere to Help for Heroes risk management processes.
  • Attend relevant regional clinical meetings such as the NHS Armed Forces Network.
  • Support group educational and outreach events and individual GP practices when required.
  • Influence and work with a range of agencies and charities identifying any new opportunities to develop the regional services.
  • Contribute to the development of organisational and wider policy, especially in the regions and be cognisant of regional variations.
  • Horizon scan and be alert to the development of Government, Third Sector and professional strategies, policies and initiatives in the Veteran and healthcare arena.
  • Represent the Head of the department and fulfil additional duties as identified.  
  • Represent Help for Heroes when requested at National and local meetings and events and in the media, promoting and upholding its charitable objects and values.
  • Embracing our team approach, deputise for Help for Heroes Clinical personnel across the UK when required.
  • Maintain professional standards working within the NMC Code of Professional Practice and Guidelines.
  • Ensure veteran confidentiality meets Data Protection and Records Management requirements.
  • Ensure CPD is up to date to maintain current NMC registration and revalidation requirements.
  • Participate in and record mandatory supervision.
  • Additional duties as identified.

Essential Knowledge, Skills & Experience   

  • Registered Adult/General Nurse at Level/Band 7.  
  • Current NMC registration.
  • Management experience.
  • Experience of operating within the Defence Medical Service/MOD and NHS as a Registered Band 6 Nurse.
  • An understanding of and empathy with the requirements of veterans and their families.
  • Ability to maintain complete confidentiality, professionalism and trust when engaging with veterans and Help for Heroes personnel.
  • Full understanding of the Caldicott Guidelines.
  • Have a clear understanding of the principles of Healthcare Governance.
  • Good organisational and prioritisation skills.
  • Competent in the use of computers, particularly the use of Microsoft Office 365 and Teams.
  • A self-starter with the ability to work with the minimum of direction.
  • Confident and engaging presentation skills. 
  • Hold a full UK driving licence.

Desirable Knowledge, Skills & Experience  

  • Have served in the Armed Forces. 
  • Experience of and awareness of Mental Health issues.
  • Previous experience of working with a ‘Medical Information System’.
  • Understanding of the Third Sector and how healthcare is delivered across the UK.

Key Competencies & Behaviours

  • Confident and polite manner.
  • Ability to build rapport quickly and to understand needs and expectations.
  • Positive, empathetic, patient, and friendly.
  • Ability to remain calm under pressure.
  • Display the highest levels of integrity, confidentiality, and commitment.
  • Agility to respond quickly to changing demands and demonstrate strong skills in prioritisation and time management.
  • Ability to work within a range of environments and working cultures, adapting personal style accordingly.
  • Analyse information quickly and communicate in a concise and articulate manner.
  • Attention to accuracy and detail in all aspects of work.
  • Demonstrate an ability to work as part of a team and be a flexible team player.
  • Demonstrate self-motivation and use of initiative.
  • Prepared to travel covering the designated region, embracing flexibility in working hours including some overnight stays.