CORPORATE COMMUNICATIONS MANAGER
At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.
And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).
As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are: Innovative – Collaborative – Authentic – Resourceful – Energetic.
We have an incredible opportunity for a CORPORATE COMMUNICATIONS MANAGER to join our team. This role is remote based and can be based anywhere in the UK. There is travel required throughout the UK.
Please see below for more information on what just might be your future role.
Job Purpose
Build and protect Help for Heroes’ profile as the leading charity supporting WIS veterans in the UK.
Accountabilities
- The definition & communication of our Recovery Services, in support of our thought leadership agenda
- Relationships with key stakeholders identified as part of our corporate communications strategy
- Protecting the Charity’s reputation, including supporting with crisis communications
Main Responsibilities
- Identify, build & nurture mutually beneficial relationships with key stakeholders, within the third sector, media, the NHS and the MOD, to drive forward our Communications & Policy activity
- Define & communicate our Recovery Services, to actively increase our profile as the leading charity supporting WIS veterans in the UK
- Identify & promote areas of Recovery Services that have the potential to drive our communications & thought leadership agenda, such as Sports Recovery and Recovery College
- Through ‘Championing the wounded’ identify ways to demonstrate the societal impact of the charity beyond the veteran community
- Provide expert knowledge & understanding of our Recovery Services to inform Marketing, Fundraising & PR projects
- Support with the development and communication of key corporate projects, such as the Annual Report and Knowledge Hub
- Protect the reputation of the Charity by supporting the development of reactive statements, scenario planning and change communication during times of crisis
- Be up to date on the latest current affairs issues affecting our sector (military & charity) and advise internal stakeholders when appropriate
- Proactively identify and propose responses to themes in the national news agenda that affect our services, beneficiaries and sector
- Support the production of regular engaging online content to build awareness and profile of designated Help for Heroes Recovery services in line with central messaging
Essential Qualifications
- Educated to A-level experience, with practical career-based development if not educated to bachelor degree.
Essential Knowledge, Skills & Experience
- Minimum of 5 years relevant Marketing, Communications or Public Relations experience.
- A friendly, confident character with excellent interpersonal skills
- Ability to plan ahead whilst still able to work at a fast pace with changing priorities
- Ability to complete work in a timely manner, meeting deadlines whilst able to manage upwards and downwards
- Experience working under pressure and with changing priorities
- Ability to understand the charity and fit in with the tone of voice
- Excellent written and verbal communication skills
- An interest in current affairs and a understanding of the different types of media outlets
- A positive attitude to work and be passionate about the cause.
- Full clean driving licence
Desirable Knowledge, Skills & Experience
- Qualification in Marketing, PR, Communications or other relevant University degree
- Experience working in military, healthcare or similar sector
Key Competencies & Behaviours
- Confident and polite manner
- Ability to build rapport quickly and to understand needs and expectations
- Positive, empathetic, patient, polite and friendly manner
- Ability to remain calm under pressure
- Displays the highest levels of integrity, confidentiality and commitment
- Respond quickly to changing demands and demonstrate strong skills in prioritisation and time management
- Work within a range of environments and working cultures, adapting personal style accordingly
- Lead and drive work forward with minimal direction
- Analyse information quickly and communicate in a concise and articulate manner
- Well organised with the ability to prioritise
- Attention to detail in all aspects of work
- Demonstrates an ability to work as part of a team and be a flexible team player
- Demonstrates self-motivation
- Flexible re. hours of work
Once government guidelines permit, this role may be required to undertake travel throughout the UK to attend team meetings. Additionally restrictions permitting, this role will be required to attend and work during the Invictus Games at the Hague, currently due to take place in May 2021.
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