Frequently Asked Questions

Here are some of the questions we are regularly asked. Hopefully, you will find the answer you are searching for below. If not please do contact us.

How do I apply for a job with the Horniman Museum and Gardens?
Go to the "Create Account" tab on the Vacancies page on this site and follow the step by step guidance to create an account and apply online. Alternatively, click on the "Apply Now" link at the top or bottom of the page of the vacancy you are interested in.

How do I know you have received my application?
You will receive an automated response via email to confirm receipt of your application.

How do I know how my application is progressing?
You will receive emails updating you on the progress of your application. You can also track your application within Horniman e-recruitment. Simply log on, click on the vacancy you have applied for, and you can check the status of your application.

Can I send a CV?
All applications are made by CV and a supporting statement relevant to the job you have applied for. Your CV should highlight your employment and education history. Please save and upload your CV in a word.doc format

What do I put in my supporting statement?
The shortlisting criteria for the job will be clearly marked  in the person specification. They relate to the knowledge, skills and experience needed to do the job. In your supporting statement, give some brief examples of how your knowledge and skills would enable you to do the job.  Please save and upload your supporting statement in a word.doc format

For some jobs, we may ask you to answer specific questions about your experience. Please note there is a 2MB limit on the size of files you can upload. For most of our jobs CVs alone will not be considered.

Can you post out application forms?
No, we do not have a paper application form. All our recruitment is carried out online. This makes our recruitment process more secure and efficient, as well as saving paper and postage.

What is the purpose of asking for diversity information?
To ensure that our recruitment procedures are carried out fairly, and to analyse whether the applicants and employees are representative of the community, we ask you to complete some diversity information. You can choose not to complete this information if you wish, or answer only some questions. This information is treated in strictest confidence and selection panels will not see it. The information you provide will be used for statistical purposes only and used in compliance with the requirements of the EU General Data Protection Regulation. Read our
 Privacy Notice.

When will I know if my application has been successful/unsuccessful?
We will respond to you via email, using the address supplied with your application. If you are shortlisted, we will provide details of our interview process. If you do not hear from us within three weeks of the closing date, please assume that your application has been unsuccessful.

What happens at an interview?
Depending on the post applied for, you will be asked to attend an interview and may also be required to give a presentation, present a portfolio of your work, or complete a short test or assessment to demonstrate your knowledge and skills. Full details of the selection process will be sent to all shortlisted applicants, allowing plenty of time to prepare.

What happens after the interview?
If you are successful, our HR team will confirm this in writing and finalise the recruitment process. This includes seeking references, requesting medical information and a DBS security check, where required. Full details will be provided in your offer of employment letter. If you are not successful at interview we will still contact you and you will be given the opportunity to receive feedback.

Do you offer work placement or volunteering opportunities?
Work placement and volunteering opportunities are managed through our Volunteering Team. Find out more about 
Volunteering at the Horniman to see the current opportunities we offer and how to apply for them. 

Will I be required to wear a uniform?
Customer-facing staff working at the Horniman are all provided with a uniform. The Horniman has a dress code policy for all other members of staff.

How do I contact HR?
All our recruitment is processed via this website. Should you need to contact a member of the HR team directly, please contact them on: 0208 699 1872 or email

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