CCE14.21 - Cleaning Support

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Posted: 12/11/2021 09:40
Start Date: Not Available
Salary: £19,823 pro-rata per annum
Location: Horniman Museum and Gardens, Forest Hill
Level: Entry Level
Deadline: 01/12/2021 10:00
Hours: 14 hours and 12 hours per week
Benefits: See "Working for us" on the Home menu
Job Type: Part time

Job title and reference:        Cleaning Support, 2 posts (ref: CCE14.21)

Salary:                                    £19,823 pro-rata per annum

Hours of work:                      14 hours and 12 hours worked per week

Post 1: Permanent post       14 hrs per week, Saturday and Sunday (7:30am-3:30pm)

Post 2: 6 months contract   12 hrs per week, Friday, Saturday and Sunday (1:30pm – 5:30pm)


The Horniman Museum and Gardens in south east London has been open since Victorian times, when the tea trader and philanthropist, Frederick John Horniman first opened his house and extraordinary collection of objects to the local community. Since then, our collection has grown significantly and includes internationally important collections of anthropology and musical instruments, as well as an acclaimed aquarium and natural history gallery – all surrounded by 16 acres of beautiful Gardens offering breathtaking views across London.

We are looking for two experienced cleaners who will take pride in helping us deliver a high standard of service for our visitors. Working within the Estate department you will be responsible for ensuring we provide the best experience possible in a welcoming, safe, secure, clean and comfortable environment.

You will have practical experience of polishing glass showcases, cleaning toilets, offices and gallery floors, preferably within a large public building.  Please note that it is a requirement of the role to work on Bank Holidays weekends, excluding Christmas and Boxing Day.

Please note that the post requires a basic DBS check.

The closing date for completed applications is 10am on Wednesday 1 December 2021. Interviews will be held on week commencing 6 December 2021.

The Horniman is committed to equality of opportunity and welcomes applications from all sections of the community.   

How to Apply

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Job title                                  Cleaning Support, 2 posts

Section                                   Estates

Reports to                              Estates Technician

Responsible for                    No responsibility for staff

Hours of work:                      14 hours and 12 hours worked per week

Post 1: Permanent post      14 hrs per week, Saturday and Sunday (7:30am-3:30pm)

Post 2: 6 month contract   12 hrs per week, Friday, Saturday and Sunday (1:30pm – 5:30pm)


Main purpose of the job                      

Ensure that all areas of cleaning responsibility are constantly maintained to a high standard of cleanliness and hygiene across the estate of the Horniman Museum & Gardens.

Section description             

The Estates section is responsible for the following: 

  • Security of the entire site and all its buildings
  • Cleaning and maintenance of all the buildings, amenities and contents
  • Structural fabric of all the buildings from the roofs to the foundations
  • Contents of all the buildings, furniture fixtures and fittings
  • All the buildings services, electric, gas, water, pest control, lifts, two way radios, vehicles, waste, recycling, drainage and boilers

Main responsibilities

  • Work as part of the Cleaning Support Team to provide a consistently high standard of cleaning.
  • Ensure all areas of the museum buildings are cleaned to an agreed standard following museum guidelines.
  • Operate cleaning equipment and use cleaning materials as trained and directed.
  • Ensure Health and Safety procedures are followed to ensure the safety of visitors and staff.
  • Undertake such training and attendance on courses and seminars which will assist in the development of skills which are relevant to the department including manual handling, pest identification and safeguarding training.
  • Attend regular team meetings.

Cleaning tasks

  • Sanitizing cleans across site throughout the day, with focus on high touch areas.
  • This will include tasks such as cleaning door handles, stair rails, light switches, communal desks, kitchen worktops
  • Follow agreed task sheets for each area and type of cleaning. Some example tasks in areas include:
    • Toilets - daily clean floors, walls, doors, sanitary ware, mirrors, handles and surfaces; replenish hygiene materials as required; monitor condition of sanitary bins
    • Gallery areas - vacuum, sweep, and/or wash floors; clean glass doors; attend to brassware; clean glass in cases and cabinets as needed
    • Public areas -  sweep and/or wash floors, wipe over signage; lift and clean all mats
    • Private areas – sanitize through kitchens, sanitize through bathrooms, sweep/mop floors, dust ledges and skirting
    • Across site – empty bins, remove cobwebs, remove chewing gum
  • Deep cleaning across the estates as required
  • Provide emergency response to toilets and other areas as required
  • Be available to support events, ensuring areas are cleaned prior to start times.
  • Carry out any other reasonable duties as requested by the line manager.

General responsibilities

  • Act in a professional manner and uphold the Horniman’s Code of Conduct
  • Follow and promote safe systems of work and observe health and safety regulations
  • Undertake any other duties as may be required from time to time.
  • Provide support for out of hours’ activities such as functions, private views and other events as required.


Minimum Shortlisting Criteria

Knowledge and experience

  • Experience of cleaning all types of surfaces in public and private areas. (E)
  • Knowledge of application of health and safety guidelines including manual handling, Control of Substances Hazardous to Health Regulations (COSHH), use of Personal protective equipment (PPE) and electrical safety. (E)

Additional Shortlisting Criteria

  • Experience of cleaning in a museum or similar large building.  (E)

Further Selection Criteria – to be tested at interview

Skills and Abilities

  • To prioritise workload in order to meet deadlines (E)
  • To carry out light manual handling tasks, including the movement of chairs, tables and equipment (E)
  • To work efficiently without close supervision (E)
  • To operate and move machinery as required (training will be given as necessary) (D)

Personal Attributes

  • Commitment to equality and diversity, particularly in relation to enabling access to museum collections (E)
  • Excellent awareness of the high standards of cleanliness and hygiene required in a busy visitor attraction.  (E)
  • To work as part of a team being polite and courteous to colleagues and to the public.  (E)
  • Being alert and observant (E)
  • Demonstrate good timekeeping and reliability and be flexible in tasks and hours. (E)


  • Bank holiday weekend working will be required, excluding Christmas and Boxing Day.
  • Please note that the post requires a basic DBS check.

November 2021


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