CPE1.21 - Community Engagement Coordinator

This vacancy has now expired  Print

Posted: 28/05/2021 12:35
Start Date: Not Available
Salary: £30,167 (rising to £30,783 after probation)
Location: Horniman Museum and Gardens, Forest Hill
Level: Experienced (Non Manager)
Deadline: 14/06/2021 10:00
Hours: 35.00
Benefits: See "Working for us" on the Home menu
Job Type: Full time

Job title and reference:        Community Engagement Coordinator (CPE1.21)

Salary:                                    £30,167 per annum (rising to £30,783 after probation)

Hours of work:                      35 hours per week including occasional evening and weekend working                                                                                                   

The Horniman Museum and Gardens in south east London has been open since Victorian times, when the tea trader and philanthropist, Frederick John Horniman first opened his house and extraordinary collection of objects to the local community. Since then, our collection has grown significantly and includes internationally important collections of anthropology and musical instruments, as well as an acclaimed aquarium and natural history gallery – all surrounded by 16 acres of beautiful Gardens offering breathtaking views across London.

The Horniman provides learning experiences for a diverse range of visitors, including schools, families, community groups, young people and adults using our spaces, displays and a Handling Collection of over 3500 objects. This role facilitates the active participation of local community groups and individuals in a range of activities drawing on the Horniman’s world-wide collections and gardens as well as playing a key role in museum-wide projects to explore how best to use our collections for community engagement.

You will be a motivated and organised team player with proven experience in sustaining collaborative and creative partnerships with local community organisations and disability audiences to enable museums to improve access to cultural opportunities. You will have excellent communication and interpersonal skills and the ability to work appropriately and sensitively with a diverse range of audiences to facilitate their access to museum collections.

You will join us as we prepare to involve the local community in plans to re-develop our Natural History Gallery and areas of the Gardens. Our focus in on engaging a wide range of people in the climate and ecological crisis, as well as using nature to support wellbeing. .

Please note that the post requires an Enhanced DBS check.

The closing date for completed applications is 10am on Monday 14th June 2021.  Interviews will be held on Wednesday 30th June 2021.

The Horniman is committed to equality of opportunity and welcomes applications from all sections of the community.     

How to Apply

Click on “Apply Now” at the top or bottom of this page. When you apply you will be asked to upload a covering statement in Microsoft Word format (the document must be in .doc  format and the maximum file size is 2 MB). Please also ensure that you have uploaded your CV as a separate document which you can do when you create an account or login.

In your covering statement please provide an overview of no more than 2 pages describing your experience relevant to the role as outlined in the Job Description and Person Specification.  

Additionally, along with your covering statement, please answer the following question in no more than 200 words:

Give an example of how you have helped a group of people access a museum or have an experience they wouldn’t otherwise have been able to. What practical and other support issues did you overcome?


Job title                                  Community Engagement Coordinator

Section                                               Community Engagement

Reports to                              Community Engagement Manager

Responsible for                        No line management responsibilities. However, the post-holder will supervise colleagues, freelance staff and/or specialist providers involved in access and engagement initiatives.

Hours of work                       35 hours worked per week, normally:

                                               Monday – Friday, 9.30 – 5.30 each day

The post holder will be required to work regular evenings and weekends. This will vary according to the needs of the groups being served. Time off in lieu will be given for hours worked outside of the Monday to Friday hours.

Main purpose of the job                  

To develop sustainable partnerships with diverse local demographics such as mental health service users, refugee and asylum-seeker support organisations, isolated older adults and a diverse range of families. To involve these people in a range of activities relating to our world-wide collections and gardens, and to coordinate community involvement in major capital and organisation-wide projects. To play a key role in access and learning at the Horniman, championing our creative and collaborative approach to object-based community engagement internally and externally. To broaden the range of audiences accessing and involved in the Horniman’s public programme.

Section description             

The Community Engagement team sits with Schools Learning, Family Learning, Volunteering, Curatorial and Programming in the Horniman’s Curatorial and Public Engagement directorate.

The Community Engagement team is responsible for:

  • Working with external partners to ensure the Horniman’s collections, displays and gardens can support mental health, tackle loneliness, improve access to opportunities and other aims.
  • Consulting community experts to ensure museum-wide initiatives are relevant and accessible to a wide range of people
  • Involving these people in the creation of galleries, events, exhibitions and infrastructure that meet their needs by providing information, skills training and support to enable them to take a lead in making decisions and influencing outcomes
  • Collaborating internally and externally to provide inclusive spaces and programmes to encourage enjoyment, inspiration, respect and understanding.
  • Supporting core aims of the Horniman such as increasing the diversity of participants in the family, public and adult programmes.
  • Sharing responsibility for the care and management of the Handling Collection of over 3500 objects.

Main responsibilities

Museum-wide Projects (50% time allocation)

  • Project manage and deliver targeted engagement activity plans supporting major cross departmental and capital projects. Coordinate inputs to the projects from internal colleagues, freelancers, consultants and community participants. 
  • Work closely with the Community Engagement Manager, curators and project coordinators to coordinate meaningful community involvement in wider projects.

Community Worker Training (10% time allocation)

  • Sustain and deliver this scheme which trains a wide range of community group leaders to run projects for their groups using the Horniman collections and spaces. 
  • Liaise with trained Community Leaders, empowering them to conduct their own self-led visits and ensure these visits best meet their needs and interests - operationally and intellectually.

Public Programme, community visits and Handling Collection (20% time allocation)

  • Support colleagues in Family Learning and Creative Production to include community groups in the planning of public programmes for a diverse range of audiences.
  • Work with disability audiences and culturally diverse audiences to help the regular public programme meet their needs and interests.
  • Deliver sessions for community groups and assist them with visit planning.
  • Actively participate in the care and development of the Handling Collection, ensuring the proper documentation, storage and use of objects.

Communication, advocacy and fundraising (20% Time allocation)

  • Qualitatively evaluate the above programmes contributing to the Museum-wide understanding of audiences and measures of success.
  • Play a key role in the coordination, preparation for and dissemination of feedback from the Horniman’s Access Advisory Group.
  • Advise colleagues on inclusive practice and support visitor consultation processes in museum-wide projects.
  • Communicate effectively across relevant museum departments to ensure that colleagues are aware of community engagement programme activities, and that the programme benefits from expertise across the museum.
  • Identify relevant sources of funding and support colleagues in the writing of funding bids
  • Represent and champion the presence and value of the Horniman’s community engagement activities internally and externally.
  • Keep up to date with current theory and practice as relevant to the Horniman’s Community Engagement programme.

General responsibilities

  • Act in a professional manner and uphold the Horniman’s Code of Conduct
  • Follow and promote safe systems of work and observe health and safety regulations
  • Any other duties that may be required to ensure the effective running of the section and the programme including occasional support of the family programme during holidays.

Job activities may vary and evolve over time to meet business needs.


E = Essential    D = Desirable

Minimum Shortlisting Criteria


  • Educated to degree level in a relevant subject or extensive experience in museums and heritage (E)

Knowledge and experience

  • Experience of engaging a range of community audiences with museum collections through a variety of methods (E)
  • Experience of coordinating projects with the above groups and audiences (E)
  • Experience of running community panels or other consultative community forums (E)
  • A working knowledge of the benefits, issues and initiatives related to community engagement in museums (E)

Skills and abilities

  • Computer literate, with knowledge of MS Word, Excel, PowerPoint and Outlook. (E)

Personal attributes

  • An appreciation for the diverse nature of community groups and the need to be sensitive to different needs, interests and beliefs (E)

Further Selection Criteria – to be tested at interview

Knowledge and experience

  • Experience of working with community groups to facilitate their involvement in delivering public programmes (D)
  • Experience of successfully evaluating a wide range programmes using a range of methods appropriate to community audiences (E)
  • A successful track record in building positive and effective working relationships (E)
  • Experience of risk management in an informal learning environment (E)
  • Experience of monitoring and supervising freelance/ project staff to meet programme objectives (E)

Skills and abilities

  • Able to use handling objects to facilitate engagement and learning (E)
  • Excellent verbal and written communication skills with an ability to communicate effectively with a broad range of community groups and colleagues (E)
  • Able to work successfully as part of a team and on own initiative (E)
  • Able to prioritise workload in order to meet deadlines (E)
  • Ability to carry out light manual tasks such as moving Education handling collection objects (E)

Personal attributes

  • An empathy with the Horniman mission and an interest in its exhibitions, activities and events
  • Commitment to equality and diversity
  • Willingness to work flexibly to achieve corporate objectives
  • Commitment to own learning and professional development


  • An Enhanced DBS check for regulated activity is required for this post.
  • There will be a requirement in the job for occasional weekend and evening working.

May 2021

This vacancy has now expired  Print

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