About the job

To provide an efficient and effective credit control service to the Company, appraising the credit risk of new and existing customers, together with the collection of outstanding debts, consistent with the Company’s credit policy.

Main Responsibilities

Credit Control & Debt Collection

• Proactively manage customer accounts to ensure prompt payment in line with company terms.
• Maintain regular contact with key FM customers to resolve disputes and secure payments.
• Negotiate effectively to overcome excuses and barriers to payment while maintaining positive customer relationships.
• Escalate persistent issues promptly to account managers recommending appropriate action e.g., account holds or legal escalation. Have general understanding of legal process for debt collection. 

Facility Management (FM) Customer Engagement

• Understand and adhere to the specific invoicing and documentation rules required by FM companies (e.g., proof of work completion, purchase order matching, and site-level billing).
• Work closely with internal service delivery and administration teams to ensure all required documentation is accurate and submitted correctly before invoicing.
• Track and resolve invoice rejections or payment delays caused by missing or incorrect information.

Investigation and Analysis

• Investigate root causes of non-payment or rejected invoices to identify operational or process failures.
• Prepare regular reports summarizing common issues and collaborate with stakeholders to implement corrective actions.
• Monitor trends in customer payment behaviour to predict risks and improve cashflow forecasting.

Internal Collaboration

• Liaise with service coordinators, contract managers, and engineers to ensure invoices and support information conform to customer requirements and contract terms.
• Support continuous improvement of invoicing and credit control processes to minimize payment delays.

Reporting & Administration

• Maintain accurate records of all customer communications, disputes, and resolutions.
• Prepare aged debt reports and cash collection forecasts for management review.
• Support the month-end process by providing status updates on key accounts and outstanding balances.
• To ensure update system for any queries relating to delayed payments and liaise with the appropriate account manager and customers to ensure resolution
• Review credit reports from rating agency to access appropriateness of credit limits for  existing and new customer.
• Negotiate insurance cover with credit insurance providers

Our Ideal Candidate

• Assertive and goal-driven: Strong determination to achieve cash collection targets while maintaining professionalism.
• Analytical mindset: Ability to investigate and resolve root causes of payment issues logically.
• Negotiation & diplomacy: Skilled at handling challenging conversations tactfully to secure positive outcomes.
• Attention to detail: Meticulous in ensuring compliance with detailed FM customer requirements.
• Organisational skills: Capable of managing multiple customer accounts and priorities simultaneously.
• Collaborative approach: Works effectively across the organisation to ensure internal processes support timely billing and payment.

Required Experience

• Proven experience in credit control, ideally within a service-based or engineering industry (HVAC or FM sector preferred).
• An understanding of invoicing and payment processes for Facility Management companies.
• Experience with ERP or accounting systems (IFS , SAP, Microsoft Dynamis or similar).
• Competence in Excel and data analysis for debt tracking and reporting.
• Excellent written and verbal communication skills.

About J&E Hall International

J & E Hall is one of world’s foremost refrigeration solutions providers.  Our key activities include the design, manufacture, installation and after sales care of refrigeration and HVAC products.

As a member of the Daikin Group, J & E Hall has 10 locations and over 300 employees in the UK. A third of our workforce are service engineers who work remotely from UK service centres on customer sites.  We consider our workforce to be a valuable asset and the success of our company is enabled by the dedication and development of our staff.

About the Business area

Daikin Applied Service DAPS in based at Hawley Mill in Dartford. Its primary business is the maintenance and repair of the Daikin chillers with a customer across the UK. Facility management companies are prominent part of the customer base. 

Our IT team provide full IT services across the business and ensure we adhere to all industry standards.  Our HR team are responsible for all HR activities including recruitment, reward & benefits, organisational design, performance and payroll and work closely with each location to provide ongoing support. Our customer focused finance team provide consolidated business analysis and monthly reporting for J & E Hall.

As an international company, and part of a global group, there are an extensive range of opportunities available throughout your career.

Pay & Benefits

We offer a competitive salary and a range of great benefits that help make J&E Hall International a great place to work.  These include:

• 26 days annual leave
• Defined pension contribution plan
• Life Assurance
• Company sick pay scheme
• Continued professional development, including study leave and financial support for role related qualifications
• Recruitment referral scheme
• Long service awards
• Eye care vouchers
• Salary Extras, including shopping, hotel and travel discounts