107 - Service Development and Evaluation Officer

Posted: 05/12/2023 12:49
Start Date: Not Available
Salary: 18,169.20
Location: Home based remote
Level: Executive
Deadline: 18/12/2023 12:00
Hours: 21
Benefits: Annual Leave, Pension, Flexible working
Job Type: Permanent

Job Title:                           Service Development and Evaluation Officer

Salary:                               £30,282FTE (£18,169.20 Pro Rata)

Working Hours:               Part Time - 21 hours per week - flexible to include Tuesdays

Location:                           Home based remote working, UK based only.

Benefits:                            NCT membership with access to exclusive benefits, pension   scheme, 30 days annual leave (24 days pro rata) plus 8 bank and public holidays.

About us at the NCT

A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health.

About the role

We have an exciting opportunity for a Service Development and Evaluation Officer to work in our busy Service Development Team.  This role supports the charity in its aim of providing an excellent service for every parent by gathering, monitoring and analysing parent feedback of our services.  The role can be varied and involve working across multiple teams providing insight and data to continually improve services for parents.

The successful candidate can be based anywhere within the UK with this remote opportunity. We are looking for someone with good analytical skills who can communicate their findings to a variety of audiences. You would work closely with the Service Development Manager and Head of Service Development.


Course evaluation: 

  • Design and implement evaluation and reporting tools across a range of services to assess quality, outcomes and impact, of our paid for courses, working closely with service delivery teams.   
  • Respond to queries about the course evaluation and parent feedback process from parents, NCT staff and NCT practitioners.   

Research Design: 

  • Act as a source of expertise on data collection, analysis, and reporting for colleagues across the organisation.  
  • Develop approaches to piloting and evaluating new or adapted models of service delivery as part of the service development team.  

Data Analysis: 

  • Select the most appropriate quantitative or qualitative methods to collect analyse and report data 
  • Conduct quantitative and qualitative data analysis and reporting to guide individual and service-level quality and development improvement work.   
  • Mine NCT’s internal data and evidence and develop new approaches to capturing parent insight in collaboration with teams across the organisation to ensure that parents’ experiences and views underpin the organisation’s work.


  • Build and maintain reports and reporting processes to ensure timely availability of actionable insight to inform service delivery, quality assurance and improvement.   
  • Communicate parent insight and contribute to monthly reports for directors. 
  • Build and develop a clear evidence base to underpin NCT’s work, including practitioner development, service quality and innovation.   

Data Collection 

  • Collect parent feedback using NCT’s IT systems to extract client information, ensuring data is accurate and GDPR compliant. 
  • Building rapid testing surveys using the most appropriate datasets and questions to inform market research across the organisation 
  • Use qualitative and quantitative methods to gain insight about our services to inform development work. 


  • Adapt processes as NCT integrates with developing IT systems while maintaining data integrity and accuracy

What are we looking for?

You would be a great fit for this role if you have strong Microsoft Excel skills so that you can successfully navigate and analyse data. You need to be highly organised and efficient using your excellent IT skills to complete tasks in a timely manner.  As well as excel you will need to be proficient using collaborative working across the Teams/Sharepoint ecosystem.  You will be comfortable speaking with colleagues both 1:1 and contributing to Team discussions and be able to work on your own initiative to get tasks completed.

Please see job description and further information here - https://www.nct.org.uk/sites/default/files/job_descriptions/Job-Description-Service-development-and-Evaluation-Officer.pdf

What we offer

We can offer flexible working based on the requirements of the role. Talk to us during the interview process to discuss your individual circumstances.

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support. More details about our Equity, Diversity and Inclusion action can be found here.

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity. We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Please apply for the role via our careers page .You can Also find further details and information on our website, please visit www.nct.org.uk

If you would like more information or assistance to apply for this role, please email jobs@nct.org.uk where the People and Inclusion Team will be happy to support.

Closing date for applications: Noon, 18th December 2023

Interview dates: 3rd and 4th January 2024

Interview format: Virtual video call – flexible around your working day

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. If there are additional options you’d like to request, please contact jobs@nct.org.uk