Who we are

The Phone-paid Services Authority is the UK regulator for content, goods, and services charged to a phone bill. We act in the interests of consumers.

Phone-paid services are the goods and services that can be bought by charging the cost to the phone bill or pre-pay account. They include charity donations by text, music streaming, broadcast competitions, directory enquiries, voting on TV talent shows and in-app purchases. In law, phone-paid services are referred to as premium rate services (PRS).

We build consumer trust in phone-paid services and ensure they are well-served through supporting a healthy market that is innovative and competitive.  We do this by:

  • establishing standards for the phone-paid services industry
  • verifying and supervising organisations and services operating in the market
  • gathering intelligence about the market and individual services
  • engaging closely with all stakeholders 
  • enforcing our Code of Practice
  • delivering organisational excellence.

Our strategic purpose in full can be accessed here.

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