Who we are

The Phone-paid Services Authority is the UK regulator for content, goods, and services charged to a phone bill. 

Phone-paid services are the goods and services that you can buy by charging the cost to your phone bill or pre-pay account. They include directory enquiries, voting on TV talent shows, donating to charity by text or downloading apps on your mobile phone. They are referred to as premium rate services in law.

Our regulation is open, fair and robust, underpinned by a Code of Practice approved by Ofcom. As the telecoms, internet and payments sectors continue to grow globally at an unprecedented rate, the Phone-paid Services Authority takes action to safeguard consumers and help cutting-edge providers of digital content and services to thrive.

Our Vision

Is a healthy and innovative market in which consumers can charge content, goods and services to their phone bill with confidence.

Our Mission 

  • To protect consumers from harm in the market, including where necessary through robust enforcement of our Code of Practice.
  • To further their interests through encouraging competition, innovation and growth in the market.
We seek to do this through:

  • providing clarity about the market for content, goods and services charged to a phone bill,
  • applying an outcomes-based Code of Practice,
  • delivering a balanced approach to regulation,
  • working in partnership with Government and other regulators, and
  • delivering high standards of organisational support.

Our full mission and strategic priorities can be found here .
Our latest business plan can be found here


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