Working for us

We regulate an exciting industry that is driven by rapid changes in technologies and business models. If you like 
challenges and constant learning then Phone-paid Services Authority may be the right organisation for you.  

Culture

We’re a small organisation with around 45 staff.  We have a friendly office environment and have worked hard to 
create a fantastic office culture, underpinned by our values. We have an open plan office to boost collaboration and 
the CEO’s office door is always open. We encourage everyone to speak face-to-face and build strong relationships 
with colleagues rather than communicating via email. We have regular all staff meetings to ensure that everyone is 
kept up to date on what we’re working on as a business, introduce new colleagues and to share successes. 

We have a supportive management ethos with a strong emphasis on personal development. This means there’s plenty 
of opportunities to learn from colleagues, job shadow, knowledge share, mentor and take part in project work.  Lunch 
& learns regularly feature on the agenda, and occasionally we invite guest speakers in to present. We have a Silver 
Investors in People award, which we’re very proud of. The award demonstrates our commitment to our staff, and the 
value we place on our team.

We work hard, but we have fun too. Our social committee organise regular events to allow us all to let our hair down. 
Past events have included crazy golf, escape the room, games evenings, and treasure hunts. 

Our employees’ health and wellbeing is important to us, and we believe that we all achieve more when we have a 
healthy work-life balance.  We operate flexible working hours as well as having a sabbatical policy for those wanting 
to take longer breaks. We also organise weekly walks at lunchtimes to encourage everyone to get out for some fresh 
air and take a break from their screens.

Our values and behaviours are integral to everything we do and are not simply posters on the wall. They were 
developed bottom-up by all the team, meaning we live them every day.  

Our core values and behaviours

Our core values and behaviours underpin our approach to our work as individuals and as an organisation. 
 

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