Working for us

We regulate an exciting industry that is driven by rapid changes in technologies and business models. If you like challenges and constant learning then Phone-paid Services Authority may be the right organisation for you. 

Guiding principle

We regulate the market in the consumer interest. 

Core values


Proactive, enabling, solutions focussed and goal oriented.

Tailoring our approach to achieve the best impact and outcome in the consumer interest. 


Enquiring and inquisitive.

Thinking creatively, working in an agile and flexible way to find innovative solutions and approaches.


Honest, proportionate, and unbiased. 

Respectful, understanding, and inclusive.



We work hard to create a culture which is friendly, supportive, and empowering.  At PSA, we celebrate our differences and embrace diversity of thought and constructive challenge. We invest in our people and strive to be experts in our field. Collaboration is important to us; we know that by working together we can all achieve more. We seek to build strong working relationships, engaging with stakeholders early to prevent consumer harm and promptly resolve issues. Our decisions are intelligence led to ensure we achieve the best regulatory outcome. We continuously review and assess how we work, improving our regulation to deliver what’s best for consumers. 

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