010920 - Museum Assistant

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Posted: 08/09/2020 11:16
Start Date: Not Available
Salary: £2,430 to £4,860 per annum
Location: Leeds
Level: Operational
Deadline: 16/09/2020 23:59
Hours: 7.5 - 15 hours Sat and Sun and a Sun only
Benefits: Various, working within a National Museum
Job Type: Fixed Term

 

Please access the application form HERE

 

We are looking to recruit Museum Assistants to join our team at Leeds.

Working as a Museum Assistant you will work within all public-facing areas of the museum, proactively promoting activities and services available to customers including commercial areas while also ensuring the security of the museum collection. We are looking for someone who will work to ensure that we offer the best possible visitor experience to every single visitor. 

Applicants will have substantial experience dealing in a public facing customer service role along with cash handling experience.

We have 3 temporary vacancies for 15 hrs per week 2/7 days working on a Saturday and a Sunday between 9.15am – 5.15pm. The salary for these positions are £4,860 per annum

We have 1 Temporary vacancy to work 7.5 hours on a Sunday only working between 9.15am – 5.15pm.

Some evening work may also be required. The salary for this positions is £2,430 per annum

A Police Check will be requested in the event of a successful application.  However, a criminal record would not necessarily be a bar to employment.  Any decision made would depend upon the nature of the position and the circumstances and background of your offence.

Please note you will need to download an application form as directed and upload it via our recruitment system in the space provided.  We cannot accept CVs in place of an application form.

Vacancy Closes – 16th September 2020

Interviews will take place – 28th/29th September 2020 by video online conferencing

With a start date of the week commencing 21st October 2020 this is temporary until 31st January 2021.

 

Purpose

  • To deliver outstanding levels of customer service at all times and always put the customer first
  • To be the face of the museum, welcoming all visitors to the museum at Front of House
  • To promote commercial areas of the museum and encourage fundraising to meet steep targets
  • To provide information about exhibits and the museum in an interesting, informative and accessible way
  • To operate commercial areas of the museum such as the Crossbow Range, handling money and ensuring the health and safety of all visitors and staff
  • To patrol all galleries to ensure the security of the collection
  • To ensure the safety of visitors at all times and evacuate the museum when required
  • To ensure all security checks are completed on a daily basis
  • To monitor and maintain standards of cleanliness and repair in the galleries.
  • To identify and report security risks and potential hazards
  • To process transactions accurately  in line with the cash handling procedures
  • To fully support reception duties when required
  • To undertake any other tasks reasonable commensurate with the job role

Relationships

  • Cultivate internal relationships that cross team boundaries and demonstrate a willingness to collaborate with all team members
  • Maintain and build partnerships with senior managers and museum partners

Policies and Procedure

  • Comply with H&S legislation
  • Adhere to organisational policies and procedures to protect people and the Royal Armouries Museum’s reputation

Personal Responsibilities

  • Work flexibly to meet the needs of the team
  • Work as part of a team and support colleagues
  • Protect the reputation of the museum
  • Demonstrate the museum’s values

Functional Expertise

  • Use specialist knowledge and expertise to achieve the delivery of objectives and targets

 

Person Specification.

E = Essential for applicants to meet relevant standard.

D = Desirable for applicants to meet the relevant standard.

CRITERIA

STANDARD

E/D

EVIDENCE

Qualifications

 

GCSE Maths and English Grade C or above (or equivalent)

 

Customer Service Qualification

D

 

 

D

Application/Certificate

 

 

Application/Certificate

 

Work & Experience

Substantial experience of working in a customer service environment

 

Substantial experience of working as part of a team

 

Experience of working in a similar role within Museum environment

 

Experience of cash handling and operating tills

 

E

 

 

E

 

 

D

 

 

E

Application

 

 

Application

 

 

Application/Interview

 

 

Application/Interview

Skills

 

Exceptional Customer Service skills

 

Attention to detail and methodical

 

Able to respond to visitor enquiries, complaints and difficult situations

 

Comfortable and able to promote products and services to our visitors

 

 

E

 

E

 

E

 

 

E

 

Application/Interview

 

Interview

 

Application/ Interview

 

 

Application/ Interview

Knowledge

 

Knowledge of health and safety and security procedures

 

A general interest in history and the work of the museum

 

 

D

 

 

D

 

Application

 

 

Application

Aptitudes

A team player with excellent communication and interpersonal skills

 

Assertive, calm and reliable under pressure; able to prioritise conflicting demands

 

Demonstrates a positive and flexible approach to working environment

 

 

E

 

 

E

 

 

E

Application/Interview

 

 

Interview

 

 

Interview

 



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