RA120224 - Casual Museum Assistant

This vacancy has now expired  Print

Posted: 12/02/2024 10:38
Start Date: Not Available
Salary: £10.42 per hour
Location: Leeds
Level: Operational
Deadline: 01/03/2024 11:59
Hours: Varied
Benefits: Please see full job description
Job Type: Casual

Please access the Application Form HERE

Please note you will need to download an application form as directed and upload it via our recruitment system in the space provided.  We cannot accept CVs in place of an application form.

Casual Museum Assistant

£10.42 per hour

Band E/L1

The Royal Armouries is the United Kingdom’s national museum of arms and armour and one of the most important collections of its type in the world, housed at its headquarters and flagship museum in Leeds, its historic home at the Tower of London, and the Victorian Fort Nelson in Hampshire.

Working as a casual museum assistant you will work within all public-facing areas of the museum, including welcoming visitors to the museum, looking after our world class collection and stewarding in the tiltyard.

Applicants will have substantial experience dealing in a public facing customer service role along with cash handling experience and supervisor duties.

A Police Check will be requested in the event of a successful application.  However, a criminal record would not necessarily be a bar to employment.  Any decision made would depend upon the nature of the position and the circumstances and background of your offence

This position is a casual contract, working various days and hours offered may include Weekend, Bank Holiday and evening working, this is dependant on the business requirements for cover.

How to Apply

To apply please visit https://www.cloudonlinerecruitment.co.uk/royalarmouries

Please note you will need to download an application form as directed and upload it via our recruitment system in the space provided. We cannot accept CVs in place of an application form.

Closing date: 1st March 2024

Interview dates: 12th & 14th March 2024

Additional Information

Successful applicants must have the relevant right to work documentation in place.

A Police Check/ Disclosure will be requested in the event of a successful application. Please refer to the job description for the level of check required. A criminal record would not necessarily be a bar to employment.

Due to the volume of applications, we received we are not able to respond to everyone individually.   If you do not hear back from us within 4 weeks of the closing date, please assume that you have been unsuccessful on this occasion. 

FULL Job Description

  • To deliver outstanding levels of customer service at all times and always put the customer first
  • To be the face of the museum, welcoming all visitors to the museum at Front of House
  • To promote commercial areas of the museum and encourage fundraising to meet steep targets
  • To provide information about exhibits and the museum in an interesting, informative and accessible way
  • To operate commercial areas of the museum such as the Crossbow Range, handling money and ensuring the health and safety of all visitors and staff
  • To patrol all galleries to ensure the security of the collection
  • To ensure the safety of visitors at all times and evacuate the museum when required
  • To ensure all security checks are completed on a daily basis
  • To monitor and maintain standards of cleanliness and repair in the galleries.
  • To identify and report security risks and potential hazards
  • To process transactions accurately  in line with the cash handling procedures
  • To fully support reception duties when required
  • To undertake any other tasks reasonable commensurate with the job role

Relationships

  • Cultivate internal relationships that cross team boundaries and demonstrate a willingness to collaborate with all team members
  • Maintain and build partnerships with senior managers and museum partners

Policies and Procedure

  • Comply with H&S legislation
  • Adhere to organisational policies and procedures to protect people and the Royal Armouries Museum’s reputation

Personal Responsibilities

  • Work flexibly to meet the needs of the team
  • Work as part of a team and support colleagues
  • Protect the reputation of the museum
  • Demonstrate the museum’s values

Functional Expertise

  • Use specialist knowledge and expertise to achieve the delivery of objectives and targets

Reporting Structure

This post reports to the Visitor Services Supervisors

Person Specification.

E = Essential for applicants to meet relevant standard. D = Desirable for applicants to meet the relevant standard.

Selection Criteria

CRITERIA

STANDARD

E/D

EVIDENCE

 Qualifications

 

GCSE Maths and English Grade C or above (or equivalent)

 

Customer Service Qualification

D

 

 

D

Application/Certificate

 

 

Application/Certificate

 

Work & Experience

Substantial experience of working in a customer service environment

 

Substantial experience of working as part of a team

 

Experience of working in a similar role within Museum environment

 

Experience of cash handling and operating tills

 

E

 

 

E

 

 

D

 

 

E

Application

 

 

Application

 

 

Application/Interview

 

 

Application/Interview

 Skills

 

Exceptional Customer Service skills

 

Attention to detail and methodical

 

Able to respond to visitor enquiries, complaints and difficult situations

 

Comfortable and able to promote products and services to our visitors

 

 

E

 

E

 

E

 

 

E

 

Application/Interview

 

Interview

 

Application/ Interview

 

 

Application/ Interview

 Knowledge

 

Knowledge of health and safety and security procedures

 

A general interest in history and the work of the museum

 

 

D

 

 

D

 

Application

 

 

Application

 Aptitudes

A team player with excellent communication and interpersonal skills

 

Assertive, calm and reliable under pressure; able to prioritise conflicting demands

 

Demonstrates a positive and flexible approach to working environment

 

E

 

 

E

 

 

E

Application/Interview

 

 

Interview

 

 

Interview

 

 



This vacancy has now expired  Print