RA190224 - Seasonal Museum Assistant

Apply Now  Print

Posted: 20/02/2024 09:44
Start Date: Not Available
Salary: £21,415.68 per annum pro rata (£11.44 p/h)
Location: Fort Nelson (Fareham)
Level: Operational
Deadline: 28/05/2024 23:59
Hours: 36.00
Benefits: Please see full job description
Job Type: Fixed Term

Please access the Application Form HERE

Please note you will need to download an application form as directed and upload it via our recruitment system in the space provided.  We cannot accept CVs in place of an application form.

Seasonal Museum Assistants

£21,415.68 per annum pro rata (£9,472.32) £11.44 p/h (23 weeks)

Band E / L1

We are recruiting 1 seasonal Museum Assistants to work at Fort Nelson on a fixed term basis from 20th May 2024 until 3rd November 2024

A Seasonal Museum Assistant is a front facing role whose duties iclude delivering daily events, such as running the junior summer assault course, engaging with visitors throughout the museum about the fort's history and collection, as well as operating the museum gift shop.

Applicants will thrive on delivering consistently excellent customer service. They will be energetic, enthusiastic and will have a positive ‘can do’ attitude. As well as being a team player, applicants should be flexible and self-motivating with excellent communication and interpersonal skills.

Applicants must have previous experience of delivering tours or similar, and be able to respond to visitor enquiries. An interest in the Fort and National Collection of Artillery is desirable.

Any successful applicant will receive a full induction and training will be provided for all aspects of the role.

This post works 36 hrs per week, 5 days out of 7 on a rota basis. 

Weekend, evening and bank holiday working will be required. 

This is a fixed term seasonal position working from 20th May 2024 – 3rd November 2024 exclusively.

Benefits

  • Access to the Bike2Work scheme
  • Access to EAP Employee Assistance Program
  • 27.5 days holiday plus Bank Holidays
  • Access to on-site staff car parking
  • 25% off staff shop
  • 10% off food in on-site café plus discounted drinks and meals for staff
  • Pension scheme max employer contribution is 9% 
  • Applications for assistance with relocation costs will be considered

Closing date for applications: 28th April 2024

Interviews on : w/c 6th May 2024

Additional Information

Successful applicants must have the relevant right to work documentation in place.

A Police Check/ Disclosure will be requested in the event of a successful application. Please refer to the job description for the level of check required. A criminal record would not necessarily be a bar to employment.

Due to the volume of applications, we received we are not able to respond to everyone individually.   If you do not hear back from us within 4 weeks of the closing date, please assume that you have been unsuccessful on this occasion. 

Full Job Description

To be part of a team protecting and interpreting the site and collection whilst enhancing the visitor experience and bringing the Fort ‘to life’  Welcoming visitors, operating the gift shop, paid for experiences and delivery of the daily program are also part of this role. Museum assistants will complete opening and closing duties on site, and assist with events and venue hire functions.

Key tasks

  • To provide excellent customer care and engage proactively in a positive and friendly manner with all visitors
  • To provide information and interpret the collection and Fort enhancing the visitor experience
  • To work within the retail department assisting visitors with sales, enquiries, merchandising and housekeeping
  • To maximize commercial performance by achieving targets
  • To operate tills in an efficient and responsible manner adhering to cash handling procedures
  • To welcome visitors to site, assisting with enquiries, promoting events and activities
  • To deliver the daily program to visitors
  • To assist with corporate/private hire and other additional events and activities
  • To patrol all areas of the Fort and museum ensuring the safety of visitors and staff  and security of the collection
  • Opening and closing of site
  • Identify and report security risks, potential hazards, incidents and near misses
  • To undertake any other tasks reasonably commensurate with the job role
  • To support all areas/roles on site when required.

Relationships

  • Cultivate internal relationships that cross team boundaries and demonstrate a willingness to collaborate with all team members and departments.
  • To build and maintain positive relationships with all visitors to site.

Policies and Procedure

  • Comply with H&S legislation
  • Adhere to organisational policies and procedures to protect people and the Royal Armouries Museum’s reputation

Personal Responsibilities

  • Work flexibly and as part of a team to support colleagues
  • Protect the reputation of the museum and demonstrate the museum’s values
  • To present a professional image in regards to personal appearance and conduct

Functional Expertise

  • Use specialist knowledge and expertise to deliver visitor experience excellence, protect the site and collection and achieve the delivery of any relevant objectives and targets

Reporting Structure

  • On a daily basis this post reports to the Duty Manager
  • This post is line managed by the Visitor Services Officer within the Visitor Services Department

Hours

Routine weekend, Bank Holiday and evening working will be required.

Hours are worked as follows, 36 hours per week, worked over 5 days on a rota basis.

This post is offered on a fixed term basis from 20th May 2024 to 3rd November 2024

Physical Conditions

Working both indoors and outdoors at a large site. Outdoor coat and wet weather uniform provided. Due to the location of the site applicants should consider their travel to work options.

Person Specification

E = Essential for applicants to meet relevant standard

D = Desirable for applicants to meet the relevant standard.

CRITERIA

STANDARD

E/D

EVIDENCE

Qualifications

GCSE / CSE or equivalent in Maths and English

 

First Aid experience and training

 

Customer Service Qualification

D

 

D

 

D

Application/ Certificate

 

Application/ Certificate

 

Application/ Certificate

 

Work & Experience

Proven experience of working with the public providing a good level of customer service skills

 

Experience of active selling and working towards sales targets

 

Proven experience in delivering talks or tours, or public speaking

 

Cash handling experience

 

E

 

 

D

 

 

E

 

 

  D

Application

 

 

Application

 

 

Application/Interview

 

 

Application

Skills

Excellent customer service skills

 

Able to respond to enquiries from visitors

 

Excellent communication skills able to engage with people both individually and in groups

E

 

   E

 

E

 

 

Application/Interview

   

Interview

 

Application/Interview

 

Knowledge

Knowledge of Health & Safety legislation and safe working practices

 

An interest in the Fort and National Collection of Artillery

D

 

 

D

Application/Interview

 

 

Interview

 

Aptitudes

A team player with excellent communication and interpersonal skills

 

Flexible and self motivating

 

Assertive, calm and reliable under pressure; able to prioritise conflicting demands

 

A creative and innovative problem solver

E

 

 

E

 

E

 

E

 

 

Interview

 

 

Interview

 

Interview

 

Interview

 

 

 

 



Apply Now  Print