RA010324 - Catering Assistant - Fixed Term

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Posted: 01/03/2024 15:38
Start Date: Not Available
Salary: £2745.60 per annum
Location: Fort Nelson (Fareham)
Level: Operational
Deadline: 12/05/2024 23:59
Hours: 20 hours (12 weeks)
Benefits: Please see full job description
Job Type: Fixed Term

Please access the Application Form HERE

Please note you will need to download an application form as directed and upload it via our recruitment system in the space provided.  We cannot accept CVs in place of an application form.

Catering Assistant - Fixed Term 

£11.44 p/h (£2,745.60 per annum 20 hours per week, 12 weeks, Fixed Term)

We are the UK’s National Museum of Arms and Armour, holding one of the largest collections of arms and armour in the world, including the national artillery collection and the National Firearms Centre collection.  

We currently have a position available for a Catering Assistant to join the team at Fort Nelson, the Royal Armouries Museum of Artillery and one of the last great fortresses ever built in Britain.

The catering business at the Royal Armouries Fort Nelson has undergone consistent growth over the past few years and the café is a significant part of the offer at the Fort.

The working pattern for this role is Tuesday to Friday, 5 hours over lunchtime, either 09.30-14.30 or 10.30-15.30 but some flexibility may be required to meet the needs of the business and cover for other staff.

Some evening and weekend work maybe required either as overtime.

Thise roles will assist in delivering great visitor experience through catering operations on site as part of the team operating the Café area of the visitor centre as well as assisting in corporate and private hire functions as required. Excellent communication skills, good customer service and a positive and flexible attitude will be crucial.

You will assist your colleagues in making sure visitors are able to enjoy their visit to the utmost whilst delivering commercial income through catering activities. Please refer to the job description for further details.

Fort Nelson is situated to the north of Portsmouth on Portsdown Hill, public transport is not available to site and so applicants should take this into consideration before applying

 Benefits

  • Access to the Bike2Work scheme
  • Access to EAP Employee Assistance Program
  • 27.5 days holiday plus Bank Holidays
  • Access to on-site staff car parking
  • 25% off staff shop
  • 10% off food in on-site café plus discounted drinks and meals for staff
  • Pension scheme max employer contribution is 9% 

How to Apply

To apply please visit https://www.cloudonlinerecruitment.co.uk/royalarmouries

Please note you will need to download an application form as directed and upload it via our recruitment

system in the space provided. We cannot accept CVs in place of an application form.

Closing date: 12th May 2024

Interview will take place throughout the vacancy being live. 

Additional Information

Successful applicants must have the relevant right to work documentation in place.

A Police Check/ Disclosure will be requested in the event of a successful application. Please refer to the job description for the level of check required. A criminal record would not necessarily be a bar to employment.

Full Job Description

To be part of a team operating the Café area of the visitor centre as well as assisting in corporate/private hire functions as required. Catering Assistants will be required to engage with visitors delivering customer service excellence and maximizing commercial income from Café operations. Able to prepare & serve food & beverage items at a high standard and all associated operations and procedures. High levels of customer service and personal appearance are expected as well as a flexible and proactive attitude.

Purpose

  • To provide an excellent catering offer and experience within our Café and engage proactively in a positive and friendly manner with all visitors. Work within the Café and other catering activities on site as necessary.
  • To work within the Café preparing food, taking orders, clearing tables, managing waste, processing deliveries, cash handling when operating tills, cleaning of kitchen & café areas, operating kitchen equipment and providing customer service excellence.
  • To actively promote and sell all café products incorporating add on sales where possible.
  • To maximize commercial performance by achieving targets.
  • To operate tills in an efficient and responsible manner adhering to cash handling procedures.
  • To work to the highest standards in food hygiene, health & safety and follow relevant site practices and record-keeping.
  • To provide excellent customer care and engage proactively in a positive and friendly manner with all visitors.
  • To assist with seasonal events/activities when required.
  • To assist with corporate/private hire and functions as required.
  • To deliver any additional catering operations on site as required.
  • Identify and report security risks, potential hazards, incidents and near misses.
  • To undertake any other tasks reasonably commensurate with the job role
  • To support all areas/roles on site when required.

Relationships

  • Cultivate internal relationships that cross team boundaries and demonstrate a willingness to collaborate with all team members and departments.
  • To build and maintain positive relationships with all visitors to site.

Policies and Procedure

  • Comply with H&S legislation
  • Adhere to organisational policies and procedures to protect people and the Royal Armouries Museum’s reputation

Personal Responsibilities

  • Work flexibly and as part of a team to support colleagues.
  • Protect the reputation of the museum and demonstrate the museum’s values.
  • To present a professional image in regards to personal appearance and conduct.

Functional Expertise

  • Use specialist knowledge to deliver a high quality catering experience for visitors.
  • Use specialist knowledge and expertise to deliver customer service excellence and achieve the delivery of any relevant objectives and targets.

Reporting Structure

  • This post is line managed by the Catering Manager & on a daily basis reports directly to the Catering Supervisor

Physical Conditions

Essential to this role is that you must be able to multi-task and work in a demanding environment and have strong interpersonal skills. Some manual handling activity will be involved with this post. Working both indoors and outdoors at a large site.

Fort Nelson is situated some distance from public transport links. Please consider your ability to travel to and from the site should your application please successful

 

 

Person Specification

E =       Essential for applicants to meet relevant standard.

D =       Desirable for applicants to meet the relevant standard.

Selection Criteria

CRITERIA

STANDARD

E/D

EVIDENCE

Qualifications

GCSE / CSE or equivalent in Maths and English

 

First Aid experience & training

 

Catering/Food Hygiene Qualification

 

Customer Service Qualification

D

 

 

D

 

D

 

D

Application/ Certificate

 

 

Application/ Certificate

 

Application/ Certificate

 

Application/Certificate

 

Work & Experience

Proven experience in dealing with the public providing customer service excellence

 

Substantial continued experience of active selling and working towards sales targets

 

Proven experience in catering operations

 

Proven customer service experience

 

Cash handling experience

 

Previous experience of function/event operations

E

 

 

E

 

 

E

 

E

 

E

 

D

 

Application/Interview

 

 

Application/Interview

 

 

Application/Interview

 

Application/Interview

 

Application/Interview

 

Application/Interview

Skills

Excellent customer service skills

 

Sound cash handling and till skills

 

Able to follow procedures with a high level of accuracy

 

Good catering skills

 

Excellent communication skills able to engage with people both individually and in groups

E

 

E

 

E

 

 

E

 

E

Application/Interview

   

Application/Interview

 

Application/Interview

 

 

Application/Interview

 

Application/Interview

Knowledge

Knowledge of Health & Safety legislation and safe working practices

 

An interest in the Fort and National Collection of Artillery

D

 

 

D

Application/Interview

 

 

Application/Interview

 

Aptitudes

A team player with excellent communication and interpersonal skills

 

Flexible and self-motivating

 

Assertive, calm and reliable under pressure; able to prioritise conflicting demands

 

A creative and innovative problem solver

 

Able to demonstrate and adhere to the Royal Armouries values

E

 

 

E

 

E

 

 

E

 

E

Interview

 

 

Interview

 

Interview

 

 

Interview

 

Interview

 



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