EST005 - Seasonal Hygiene Assistant

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Posted: 25/11/2021 14:39
Start Date: Not Available
Salary: £9.50 per hour
Location: Theatre Royal Plymouth, Royal Parade
Level: Non-Managerial
Deadline: 05/12/2021 23:59
Hours: 12 hours per week
Benefits: 28 days holiday per year (pro-rata), Company Pension Scheme and great ticket offers.

Theatre Royal Plymouth is a registered charity, inspiring a lifetime of creativity for audiences, artists and participants throughout Plymouth and the wider region. As the principal home of performing arts in the Southwest, we engage and inspire many communities, creating memorable experiences for people from all backgrounds. TRP do this by creating and presenting a breadth of shows on a range of scales, with their extensive creative engagement programmes, by embracing the vitality of new talent and supporting emerging and established artists, and by collaborating with a range of partners to provide dynamic cultural leadership for the city of Plymouth.

Successful candidates will be able to work flexibly, Monday to Sunday, to support the Theatre’s Rear of House operation (ROH) and the Front of House (FOH) opening and programme. Team members will be allocated to bubbles and we expect bubbles to complete specific periods of time in each area, ROH and FOH.

At this stage we expect working patterns to be based across a mix of mornings, afternoons and evenings, 3 to 4 days a week. Your availability, the operational needs of the programme and the support required ROH may offer further opportunities to work more hours.

This role will require regular weekend and evening shifts. Please see below for more detailed rota information


Inclusion and Diversity

We are committed to cultivating a culture of inclusion at TRP with a workforce, participants and audiences that reflect the diversity of the communities we serve.

The collective power of each team member’s life experiences, knowledge, innovation, self-expression, and talent creates the very best environment for us to achieve our ambitions and lead the sector.  

In recruiting for our team, we recognise the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation, and beliefs.


How to Apply

Please click the link below to download the application questions for this role:

Seasonal Hygiene Assistant- Application Questions

Closing date for applications:        Sunday 05 December 2021 at 23:59

Interview Date:                            Interviews will be held through the recruitment campaign for suitable candidates up to 10 December 2021.

We’re here to talk! We’re available to speak to you before you make your application so, if you’re not quite sure if your skills match the role, want to talk about how flexible working could support you, or just check any of the details in this document, please do email us on with subject line ‘Seasonal Hygiene Assistant’ to arrange a chat.


The Role

Here is an overview of the duties:

  • Ensure the buildings are Covid-19 secure for all users by adopting prescribed methods and standards of cleaning. These will be developed from the Government and UK Theatre guidelines as they are updated.
  • Participate in deep cleaning schedules or specialist cleaning methods that will be applied to auditoriums and any other nominated areas.
  • Participate in rear of house routines that complement and support the work of visiting companies. This will include preparation for get-ins and cleaning following get-outs.
  • Understand and demonstrate correct use of all equipment and cleaning materials used in our cleaning methodology adapting to new procedures and equipment as required.
  • Complete waste collection adhering to recycling and green policies.
  • Maintain cleanliness of key external areas that are part of the arrival and welcome of visitors eg outside main entrance, Stage Door and emergency exits.
  • Assist with temperature monitoring including maintenance of the equipment and support with appropriate designated areas including first aid room and toilet facilities.
  • Provide a welcoming and accessible environment as you work across the buildings ensuring that PPF behaviours are demonstrated.
  • Report any issues or concerns with regards to Covid-19 procedures, cleanliness, equipment, cleaning materials and health and safety to the Supervisor.
  • Report any defects with the building and its facilities via Premises Helpdesk in a timely manner.
  • Assist and follow-up any enquiries about cleaning procedures as well as offer help about TRP, its facilities, directions, community support and programme (what’s on).
  • Work to effectively resolve any issues brought to your attention, escalating these to House Managers if necessary.
  • Flexible participation in the Departmental rota that reflects and supports the operational needs of rear of house and front of house.
  • Use as instructed and maintain any Personal Protective Equipment (PPE) including any uniform issued.
  • Be familiar with and complete training where appropriate in licensing, health & safety legislation, risk assessments, security policies, first aid, basic food hygiene, safeguarding, fire and emergency procedures, Theatre Royal policies.


The Person

Our Values are at the heart of everything we say and do, and our people demonstrate these values in every aspect of their work.  To be successful in this role, you should be able to demonstrate the following skills, experience, and behaviour in line with these values.


Taking pride in achieving excellence.  We take responsibility for and pride in what we do, recognising each other’s good work.  We set consistently high expectations and ensure that everyone has the skills to achieve excellence.  


Valuing each other in the way we work, communicate and spend time together:  We communicate regularly with each other, listening and understanding people’s needs.  We value and respect the relationships we have with colleagues and partners and we celebrate shared successes. 

  • Is accountable for own work ensuring it meets expectations and agreed standards
  • Shows energy and enthusiasm in achieving personal and team objectives
  • Works with colleagues to deliver the highest possible standards
  • Enjoys exceeding expectations of customers and colleagues and responds to feedback
  • Understands and delivers in line with relevant legislation, policies, procedures and instructions
  • Identifies problems and suggests solutions or escalates where necessary
  • Actively engages with training and development to improve knowledge and skills
  • Is friendly and welcoming
  • Proactively seeks information to do their job well
  • Demonstrates the ability to liaise and work with a broad spectrum of people
  • Anticipates needs of others and responds accordingly
  • Actively seeks, encourages and acts upon feedback
  • Contributes to department’s achievement of objectives in the time agreed
  • Shows consideration for colleagues’ welfare


Being imaginative in everything we do:  We use our knowledge, experience and judgement to explore doing things differently.  We aim to empower everyone in the organisation to adopt a flexible, open-minded and imaginative approach.


Embracing the diversity among our people and community:  We embrace and value difference and individuality treating everyone as equally important.  Together we are stronger and more effective.

  • Listens to information and asks questions to improve knowledge
  • Is open to new ideas and ways of working and willing to try new approaches to find the best way of doing something
  • Shares ideas and makes suggestions
  • Makes decisions appropriate to role without asking for permission
  • Thinks about different options when solving a problem
  • Pro-actively seeks views of customers and suggests improvements to managers based on feedback
  • Confidently welcomes and embraces people from all areas of the community/backgrounds
  • Seeks to understand others and respects views and opinions
  • Treats people fairly
  • Openly gives and receives feedback
  • Engages with Theatre Royal Plymouth’s community activities and programmes
  • Be willing to attend training sessions and communication meetings in line with TRP policies and procedures





























The Rota

We will be needing flexibility across the team to ensure we support the TRP programme Monday to Sundays. This will include days with no shows on our stages through to days featuring up to 6 shows across the Lyric, Drum and Lab from 10.30am to 10.30pm. As part of the rear of house service the team will need to provide cleaning support ahead of the get-ins and following the get-outs which, more often than not, fall across the weekends. This together with the show programme means there will be regular work at weekends.

Team members will work in a bubble. There will be Rear of House and Front of House bubbles. Bubbles will rotate. A likely period for each bubble to work ROH or FOH is a month and a rota would be compiled ahead of each month to support TRP activities. Depending on the volume of work required the work for the bubble will evolve and it could be for example that not all members of the bubble are working at the same time for the maximum shift length. We expect shifts to be 6 to 8 hours and as you will see from the examples below the rota would include a mix of morning, afternoon and evening shifts.

Examples of shift patterns (opening and closing times back of house and front of house have yet to be agreed):


Mondays to Sundays  As required to support TRP activities/programme

Rear of House          8.30am/9.00am to 4.00pm/4.30pm

                             4.00pm/4.30pm to 11.30pm

Rear of House areas includes toilets, corridors, staircases, handrails, framed photos/posters, dressing rooms, offices, lifts, noticeboards, shared areas like Stage Door, Green Room, catering facilities, crew rooms, technical areas, wardrobe, workshops, exits and entrances.


Front of House          10.30am/11.00am to 6.00pm/6.30pm (matinee only)

3.30pm/4.00pm to 11.30pm (eve show only)

10.30am to 4.30pm/5.00pm & 4.30pm to 11.30pm (matinee & eve shows)

Front of House areas includes all foyers, toilets, lifts, furniture, public entrances, exits, emergency exits, catering/bar areas, staircases, steps, handrails, rooms like Pennon and Tamar, auditoriums & Box Office.


Please note:

  • These are examples of shift timings based on usual routines including get-in and get-out but there may be earlier start times or later finish times depending on back of house and front of house commitments.
  • ROH and FOH will need breaks to be agreed and adhered to in order to maintain safe routines.
  • Examples of the areas to clean in each bubble are subject to change and areas like emergency exits will need defining as ROH or FOH.

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