Operations - Asset Management Department

The Operations Department is headed by Keith Wrate, Interim Operations Director. The operations department has two key areas, Asset Management and Neighbourhoods each of which have an Assistant Director.

Asset Management


The team are responsible for delivering a high quality housing service whilst maximising our long term tenancy sustainment, value for money and ensuring that our lettings process is robust.

Response, Repairs and Voids Team

The Repairs and Voids Team are responsible for the overall delivery of the repairs service, estate improvements and for the prompt turn around of void properties for re-let.

As most repairs are delivered by the in-house team they are also responsible for the scheduling of all repair orders and liaising with both sub- contractors and customers to deliver a prompt and efficient service.

Commercial Team

The team oversee the commercial and financial needs of the Asset Management Team including the in-house repairs service. Their primary aim is to provide commercially viable and competitive contracts and services that benchmark favourably against the open market.

Operational Compliance Team

Gas, Heating and Facilities Team

The Gas Heating and Facilities Team are responsible for ensuring that the gas servicing programme is completed on time and within budget. Their other main areas of responsibility include re-investment in traditional and Eco heating systems, legionella testing, and all other property related facilities such as lifts, fire alarms, door entry systems etc.
The facilities team takes responsibility for maintaining Trent & Dove Housings Head Office buildings and equipment, including repairs, electrical testing and general maintenance.

Investment Team

Property Improvement Team

The Improvements and Major Repairs Team are responsible for leading and managing the delivery of the major improvements programme, on time and within budget. The team also oversees and supports the production of work specifications, contracts and site management, tender documents, payment certificates and contract administration.

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