Visit the search and apply page to find positions that might be right for you. The search results page will show all open positions that match your criteria – click on the job titles for detailed descriptions and the option to apply for a job.

I applied to Zen before and was unsuccessful. Can I reapply?

We welcome return applications for the same role, but this can only be done 6 months after your original application. However you can apply for other roles with similar skills and experience at any time. You will have to complete a new application and re-upload your CV. 

Do I need a work permit to apply?

We can’t employ anyone who doesn't have the right to work in the UK. We’re also unable to apply for work permits for individual jobs until all UK and European Economic Area employment sources have been exhausted. For more information, please go to the UK government site.

If we can’t recruit within the UK/EEA, we’ll apply for work permits for highly specialised roles or hard-to-find skills when we’ve exhausted all other options.

How and when will I hear from you?

We'll email straightaway to let you know we've received your application. Once it has been reviewed, we'll get in touch again by email, or phone, with an update. It's difficult to give a fixed timescale as this varies depending on the nature of role you are applying for, however we will respond to you as soon as possible and advise you of the next steps.

What’s the recruitment process at Zen?

It depends on the role. In some cases, you may have to attend an assessment, where we'll ask you to complete some tasks related to the role you've applied for. In other cases, you may have several interviews with your potential manager and other relevant people in the business. As part of this, you might be asked to complete some research or give a presentation. But don't worry, we'll make sure you're kept fully informed about what you'll need to do before you start each stage of the selection process.

Why do my applications keep getting rejected?

It is difficult to answer this question without more specific information about your particular application and the role you were interested in. However there are some key questions you can ask yourself when applying for a position:

• Do you meet all the required experience for the role? Have you demonstrated that experience within your CV?
• Have you highlighted your transferable skills? e.g. If a role requires extensive experience of working in teams, have you highlighted your teamwork experiences to demonstrate this? Remember that non-paid experience can be very valuable as well as part-time work
• Have you applied for the same position less than 6 months ago? If so you'll need to wait for 6 months to have passed before applying again (unless you have been told otherwise).
  

For more advice on completing your application please see our Hints & Tips page.

How can I improve my chances of being considered for a job?

In addition to the advice provided in response to the previous question, we stress the importance of tailoring your CV specifically to the role you are applying for. Analyse the information provided within the job advert or job description and show within your CV and/or cover letter how your skills and experience match up to these. This will make it easy for the person reviewing your CV to see that you have the relevant skills and experience, making you a candidate worth considering for the role. Without these clear signposts, it is likely that your application will be unsuccessful.

A good tip is to ask a friend to read the job description and your CV to provide an objective view.

How will I know if I’ve been successful?

Someone from our HR team will contact you personally and talk you through the offer and what happens next.

What pre-employment checks can I expect to be done?

The checks conducted will vary depending on the role you have been recruited for. In all cases we will confirm your right to work in the UK and take your employer references covering the last 5 years. Certain roles have access to sensitive data, so for these we’ll also conduct a Basic or Standard Disclosure check (also known as a criminal record check).

Why do you do pre employment checks?

Zen takes the protection of our customers, our people, our brand and their data / assets very seriously. The principals underpinning our pre-employment checking process are that in making recruitment decisions we do our utmost to:

• Ensure our customers, our people and the public are safe from and not caused harm by our employees
• Protect our customers’ (and our people’s) assets from theft or misuse by our employees
• Protect the company’s assets from the same
• Protect the Zen reputation and brand